GUEST SERVICES REPRESENTATIVE

CP01 Carilion Medical Center

Roanoke (VA)

On-site

USD 20,664,000 - 29,041,185

Full time

14 days+

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Benefits offered by this job

Comprehensive Medical, Dental, and Vis

Pension Plan (employer-funded)

Paid time off from day one

On-site fitness studios

Health & wellness app

Childcare discounts

Education and training opportunities

Job summary

Carilion Clinic in Roanoke, VA is seeking a Guest Services Representative who will greet and assist patients, manage registration, and coordinate shuttle services. The role operates four 10-hour days with a rotating schedule, including some weekends, in a fast-paced healthcare environment.

The position requires a high school diploma or GED and at least two years of customer-service experience. Compensation ranges from $15.00 to $21.07 per hour, with comprehensive benefits and on-site amenities

Qualifications

High school diploma or GED required.
At least two years of related customer-service experience.
Excellent interpersonal skills, hospitable personality, calmness, tact, diplomacy, and professionalism.
Neat appearance and professional demeanor.
Hospital experience preferred; basic typing skills required.
Proficiency in using a computer terminal to access information.
Knowledge and proficient use of office equipment.
Ability to perform all position functions within 90 days with minimal supervision.
Dependable, accessible, and occasionally available for an on-call basis.

Responsibilities

Proactively meet, greet, direct, and assist patients and guests.
Ensure a seamless flow of operations into the facility.
Assist with patient registration, vendor check-in, and facility tours.
Perform notary acts and other business services for patients, guests, and staff.
Manage volunteers and oversee patient flow from entry to service area.
Act as liaison between patient families and staff.
Route individuals using patient identifiers and check-in with the Patient Access department (Epic, Spark, Excel, CWS-Teletracking, Teletracking Bed Board).
Provide concierge services such as notary assistance, lost-and-found, mail/UPS/FedEx routing, and personal belongings handling.
De-escalate situations with displeased patients or guests.
Report complaints and incidents to Patient Advocacy and Security (thefts, violence, etc.).
Conduct facility tours for students, future staff, and OB parents; coordinate tours with department managers.
Plan and verify shuttle transportation for incoming patients via Epic, Web Exchange, and Shuttle Tracker programs.

Skills

Interpersonal skills

Professional demeanor

Computer literacy

Office equipment knowledge

Reliability

On-call availability

Education

High school diploma or GED

Tools

Epic

Spark

Excel

CWS-Teletracking

Teletracking Bed Board

Job description

Guest Services Representative

Employment Status: Full time
Shift: Any day, any shift (United States of America)
Facility: 1906 Belleview Ave SE - Roanoke
Requisition Number: R158467

Overview

How You’ll Help Transform Healthcare: working four 10‑hour days a week with a rotation schedule (7:30am – 6pm) and occasional weekends. You will proactively meet, greet, direct and assist patients and guests, ensuring a seamless flow of operations into the facility. Responsibilities include patient registration, vendor check‑in, facility tours, notary acts, and other business services. You will manage volunteers, oversee patient flow from entry to service area, act as liaison between patient families and staff, route individuals using patient identifiers, and check‑in patients with the Patient Access department using Epic, Spark, Excel, CWS‑Teletracking, and Teletracking Bed Board. You will also perform concierge services such as notary assistance, lost‑and‑found management, mail and package routing, and de‑escalate situations with displeased patients or guests. Additionally, you will collaborate with Patient Advocacy and Security to report complaints, theft, and other incidents, conduct facility tours for students, future staff, and expecting OB parents, and coordinate shuttle transportation via Epic, Web Exchange, and Shuttle Tracker programs.

Responsibilities

Proactively meet, greet, direct, and assist patients and guests
Ensure a seamless flow of operations into the facility
Assist with patient registration, vendor check‑in, and facility tours
Perform notary acts and other business services for patients, guests, and staff
Manage volunteers and oversee patient flow from entry to service area
Act as liaison between patient families and staff
Route individuals using patient identifiers and check‑in patients with the Patient Access department (Epic, Spark, Excel, CWS‑Teletracking, Teletracking Bed Board)
Provide concierge services: notary assistance, lost‑and‑found, mail/UPS/FedEx routing, and personal belongings handling
De‑escalate situations with displeased patients or guests
Report complaints and incidents to Patient Advocacy and Security (thefts, violence, locked/lost cars, dead batteries, etc.)
Conduct facility tours for students, future staff, and OB parents; coordinate tours with department managers
Plan and verify shuttle transportation for incoming patients via Epic, Web Exchange, and Shuttle Tracker programs

Qualifications

High school diploma or GED required
At least two years of related customer‑service experience
Excellent interpersonal skills, hospitable personality, calmness, tact, diplomacy, and professionalism
Neat appearance and professional demeanor
Hospital experience preferred; basic typing skills required
Proficiency in using a computer terminal to access information
Knowledge and proficient use of office equipment
Ability to perform all position functions within 90 days with minimal supervision
Dependable, accessible, and occasionally available for an on‑call basis

Compensation

$15.00 – $21.07 per hour. Pay is based on qualifications, credentials, education, and prior work experience. The range excludes benefits or pension plans.

Equal Opportunity

Carilion Clinic is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug‑Free Workplace. For more information or special assistance with the online application process, contact Carilion HR Service Center at 800‑599‑2537, 8:00a.m. – 4:30p.m., Monday‑Friday. For E‑Verify information, visit Carilion E‑Verify.

Benefits