Healthcare Administrative Associate

Carilion Clinic

Roanoke (VA)

On-site

USD 22,041 - 30,307

Full time

14 days+

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Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Pension plan

Paid time off

Onsite fitness

Wellness app

Childcare discounts

Continued education and training

Job summary

Carilion Clinic in Roanoke, VA is seeking a Healthcare Administrative Associate to support front office operations, including patient registration, scheduling, check-in and check-out, and basic billing support. This full-time role involves day/evening shifts and works at Roanoke Memorial Hospital.

You will use electronic medical records, manage phone systems, maintain accurate demographic data, collect payments, coordinate referrals, and assist with training and events.

Qualifications

High school diploma or GED required.
Experience: None.
Knowledge of medical terminology, office procedures, and electronic medical records.
Proficiency in computer data entry and Microsoft Office applications.
Ability to multitask and maintain attention to detail in a fast-paced environment.

Responsibilities

Performs front office functions including patient registration, scheduling, check-in, and check-out processes.
Manages multi-line phone systems, screens calls, and routes messages appropriately.
Maintains accurate patient demographic, insurance, and eligibility information.
Collects co-payments, deductibles, and other payments and balances daily transactions.
Coordinates referrals and obtains insurance authorizations as required.
Maintains and organizes medical records in compliance with regulatory standards.
Performs charge entry, coding support, and resolves billing-related issues.
Uses electronic medical record systems for scheduling, reporting, and documentation.
Provides directions and assistance to patients and visitors.
Maintains reports, databases, and spreadsheets and performs basic data analysis.
Supports administrative functions including correspondence, reports, and meeting materials.
Assists with event coordination, scheduling logistics, and departmental projects.
Performs basic clinical support tasks under supervision as assigned.
Serves as a resource for team members and assists with training as needed.
Maintains a safe, organized, and efficient work environment.

Skills

Customer service

Communication

Multitasking

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

EMR systems

Job description

Job Title: HEALTHCARE ADMINISTRATIVE ASSOCIATE

Description

Employment Status

Full time

Shift

Day/Evening (United States of America)

Facility

1906 Belleview Ave SE - Roanoke CP01 Carilion Medical Center.

Requisition Number

R161087 HEALTHCARE ADMINISTRATIVE ASSOCIATE (Open)

How You’ll Help Transform Healthcare

Sign on Bonus Eligible: $1,500 per applicable guidelines (external hires only)

Hours: 12 hours, 3 days a week, Monday, Tuesday and Friday at Roanoke Memorial Hospital

The Healthcare Administrative Associate supports front office operations by performing administrative, scheduling, registration, and customer service functions to ensure efficient and effective patient care delivery. Depending upon the size and practice work flows, the Healthcare Administrative Associate may only perform one of the higher levels functions as opposed to multiple functions.

Performs front office functions including patient registration, scheduling, check-in, and check-out processes.
Manages multi-line phone systems, screens calls, and routes messages appropriately.
Maintains accurate patient demographic, insurance, and eligibility information.
Collects co-payments, deductibles, and other payments and balances daily transactions.
Coordinates referrals and obtains insurance authorizations as required.
Maintains and organizes medical records in compliance with regulatory standards.
Performs charge entry, coding support, and resolves billing-related issues.
Uses electronic medical record systems for scheduling, reporting, and documentation.
Provides directions and assistance to patients and visitors.
Maintains reports, databases, and spreadsheets and performs basic data analysis.
Supports administrative functions including correspondence, reports, and meeting materials.
Assists with event coordination, scheduling logistics, and departmental projects.
Performs basic clinical support tasks under supervision as assigned.
Serves as a resource for team members and assists with training as needed.
Maintains a safe, organized, and efficient work environment.

What We Require

Education: High school diploma or GED required.

Experience: None.

Licensure/Certification: Not required.

Life Support: Not required.

Other Minimum Qualifications: Strong customer service orientation and communication skills. Knowledge of medical terminology, office procedures, and electronic medical records. Proficiency in computer data entry and Microsoft Office applications. Ability to multitask and maintain attention to detail in a fast-paced environment.

This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Compensation Range

$16.18 - $22.65

Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.

Recruiter

TAMIKA RICKMAN

Recruiter Email

tdrickman@carilionclinic.org

Contact Information

For more information, contact the HR Service Center at 1-800-599-2537.

Equal Employment Opportunity Statement

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status.

Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.

E-Verify Information

For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies

Benefits, Pay and Well-beingat Carilion Clinic

Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That’s why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away.

When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself.Below are benefits available to you when you join Carilion: