Table Games Assistant Shift Manager

DeKalb Health; Pauma (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Pauma Band of Mission Indians seeks an experienced Table Games Shift Manager to assist the Shift Manager in supervising the department during the shift. Ensuring adequate staffing and directing table games personnel, you may witness major jackpots and sign checks, upholding customer service and game integrity.

You will act as Shift Manager in the absence of the Shift Manager, oversee operations, and enforce all casino procedures for Table Games.

Qualifications

• Three to five years experience in a casino Table Games with live house banker games.
• Minimum of three years in a Table Games supervisory role or higher.
• Ability to communicate effectively orally and in writing.
• Knowledge of craps, roulette and blackjack.
• Knowledge of basic computer skills.

Responsibilities

• Assist Shift Manager in supervising the Table Games department during the shift.
• Ensure staffing levels and direct personnel accordingly.
• May witness major jackpots and sign jackpot checks.
• Maintain high standards of customer service, game protection and integrity.
• Oversee operations and respond to customer questions and disputes.
• Implement casino procedures related to Table Games operations.
• Assist with shift scheduling and ensure proper staffing at all times.
• Perform computer and administrative duties.

Skills

Table Games supervision

Staffing decisions

Customer service

Money handling

Effective communication

Game protection knowledge

Education

High School Diploma or GED

Tools

Basic computer skills

Job description

• Employee Type Exempt
• Manage Others Yes

Description

SUMMARY:

Assist Shift Manager in the supervision of the Table Games department during the assigned shift. Insure that all areas are staffed and direct all Table Games personnel throughout the shift. May serves as witness on major jackpots and sign checks. Maintain the highest standards of customer service, game protection and integrity in the Table Games department.

ESSENTIAL SKILLS, DUTIES & RESPONSIBILITIES:

• Act as the Shift Manager in the absence of the Shift Manager
• Oversee department operations during the assigned shift to insure exceptional customer service and game protection.
• Make decisions on personal check cashing limit extensions
• May witness all major jackpot wins and sign jackpot checks
• Communicate with customers to answer questions and resolve disputes
• Implement all Casino procedures relating to Table Games operations
• Perform special assignments as assigned by Table Games Director or Shift Manager
• Assist/develop shift schedules and schedule employees
• Insure that shift is properly staffed at all times
• May assist with emergency H/C, S/C drop as required (i.e., lack of personnel)
• Perform other duties as assigned
• Performs computer and administrative duties

MINIMUM QUALIFICATIONS:

• Three (3) to Five (5) years experience working as a Table Games employee in a casino with live house banker game with similar betting limits and at least three (3) years experience as a Table Games supervisor or higher.
• Ability to work effectively with coworkers and the public
• Ability to communicate effectively orally and in writing
• Knowledge of effective money handling procedures
• Ability to make change and mentally perform basic math calculations
• Skilled in resolving customer and employee relation issues
• Knowledge of craps, roulette and blackjack
• Knowledge of basic computer skills

EDUCATION:

High School Diploma or GED (required)

LICENSE REQUIREMENTS:

Must be able to successfully pass a pre-employment drug screen, background investigation, and maintain a Pauma Gaming Commission License.

PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally)

• Constantly walking and standing
• Constant hearing, seeing and talking
• Constantly balancing, bending, reaching, twisting, holding, wrist motion, and stooping

WORKING CONDITIONS:

• Work is performed indoors in a climate-controlled environment
• Close spaces while working with others
• Excessive noise and smoke

NATIVE AMERICAN PREFERENCE STATEMENT Pauma Band of Mission Indians, a federally recognized Indian Tribe, in accordance with section 703(i) of Title VII of the Civil Rights Act of 1964, will give preference to Native Americans who meet job position minimum qualifications with regard to hiring, promotions, transfers and training .