Guest Services Representative/Night Audit Part-Time

My Place Hotels of America; Grand Forks (ND); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Competitive Pay

Monthly Bonus Potential

Flexible Scheduling: 11p-7am

Direct Deposit

Cross-Training

Growth Potential

Job summary

My Place Hotel-Grand Forks, ND is seeking a Night Auditor to be the night desk point of contact, handling reservations, check-ins/outs, charges, and guest inquiries. You will also complete the Night Audit checklist, manage cash logs, call logs, and keep logs tidy.

Some cleaning and laundry tasks, safety checks, and on-call readiness are part of the role. The ideal candidate has positive attitude, basic computer skills including Microsoft Office, strong communication, and the ability to multitask

Qualifications

• Experience in hotel front desk or night audit preferred.
• Ability to handle guest requests and issues with courtesy.

Responsibilities

• Handle reservations, check-ins, check-outs, and record charges per policy.
• Address guest questions and local attractions with up-to-date knowledge.
• Complete Night Audit checklist, manage cash and call logs, and maintain reports.
• Perform light cleaning and laundry to keep lobby and front desk areas tidy.
• Enforce safety protocols and report hazards.
• Be on call for hotel needs and take on extra duties as needed.

Skills

Positive attitude

Customer service

Basic computer skills

Strong communication

Multitasking

Attention to detail

Tools

Microsoft Office

Job description

Location: My Place Hotel-Grand Forks, ND

About The Role

Join the dynamic guest service team at My Place Hotel as a Night Auditor! In this key role, you'll be the go-to person for all guest needs during the night shift, handling everything from reservations and check-ins to addressing guest inquiries. If you're an organized, dependable multi-tasker with a positive attitude and a strong knowledge of the local area, we want you on our team!

What You'll Do

• Guest Services: Provide a warm, welcoming experience for all guests. Handle reservations, check-ins, check-outs, and accurately record charges for rooms, taxes, My Store purchases, and pet fees according to policy.
• Guest Assistance: Address guest questions, concerns, and complaints with comprehensive knowledge of the hotel, amenities, and local attractions, including restaurants, shopping, attractions, and churches.
• Night Audit & Paperwork: Complete the Night Audit Checklist, manage cash logs, call logs, and maintain all necessary paperwork. Keep the Front Desk Log updated and review previous shift logs at the start of each shift.
• Cleaning & Laundry: Perform some cleaning duties, including laundry, vacuuming, dusting, and ensuring the front desk, lobby, and housekeeping areas are tidy and well-stocked.
• Safety & Security: Adhere to all safety and security protocols, regularly inspect the property, ensure exterior doors are secure, and report any potential hazards.
• Learning & Growth: Take on additional responsibilities as needed and be on call for any hotel requirements.

What We're Looking For

Positive, Customer-Focused Attitude: A friendly, welcoming demeanor is essential for providing the high level of service our guests expect.

Basic Computer Skills: Proficiency in Microsoft Office and other basic computer applications is required.

Strong Communication Skills: You'll need excellent written and verbal communication skills to interact effectively with guests and colleagues.

Multi-Tasking & Organizational Abilities: This role requires the ability to manage multiple tasks simultaneously.

Dependability & Professionalism: We're looking for someone reliable, professional, and consistent in their work.

Attention to Detail: Accuracy is crucial, especially when handling financial records and guest information.

Benefits

• Competitive Pay: $17.50
• Monthly Bonus Potential
• Flexible Scheduling: 11p-7am
• Direct Deposit
• Cross-Training
• Growth Potential

Salary: $17.00 - $18.00 per hour