Guest Services Representative/Night Audit Part-Time

My Place Hotels; Dickinson (ND); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

Monthly Bonus Potential

Flexible Scheduling

Direct Deposit

Cross-Training

Growth Potential

Job summary

My Place Hotels in Dickinson, ND is seeking a Night Auditor to serve as the night-time primary contact for guests. You will handle reservations, check-ins/outs, and record charges for rooms, taxes, pet fees, and store purchases while maintaining accurate logs.

The ideal candidate is organized, dependable, and customer-focused, with basic computer skills and strong communication. You’ll perform the Night Audit checklist, assist guests with questions, and support housekeeping and safety.

Qualifications

• Positive, customer-focused attitude essential for guest service.
• Basic computer skills with MS Office required.
• Excellent written and verbal communication.
• Ability to multitask and stay organized.
• Dependable, professional and consistent.
• Attention to detail, especially with financial records.

Responsibilities

• Provide warm guest services; manage reservations, check-ins/outs, and record charges.
• Address guest questions and concerns with knowledge of hotel, local attractions.
• Complete Night Audit Checklist, cash logs, call logs, and paperwork.
• Perform cleaning duties; laundry, vacuuming, dusting; keep areas tidy.
• Follow safety protocols; inspect property and secure exterior doors.
• Take on additional tasks as needed and stay on call.

Skills

Positive attitude

Basic computer skills

Communication skills

Multi-tasking

Dependability

Attention to detail

Tools

Microsoft Office

Job description

Location:

My Place Hotel- Dickinson

About the Role:

Join the dynamic guest service team at My Place Hotel as a Night Auditor! In this key role, you'll be the go-to person for all guest needs during the night shift, handling everything from reservations and check-ins to addressing guest inquiries. If you're an organized, dependable multi-tasker with a positive attitude and a strong knowledge of the local area, we want you on our team!

What You’ll Do:

• Guest Services: Provide a warm, welcoming experience for all guests. Handle reservations, check-ins, check-outs, and accurately record charges for rooms, taxes, My Store purchases, and pet fees according to policy.
• Guest Assistance: Address guest questions, concerns, and complaints with comprehensive knowledge of the hotel, amenities, and local attractions, including restaurants, shopping, attractions, and churches.
• Night Audit & Paperwork: Complete the Night Audit Checklist, manage cash logs, call logs, and maintain all necessary paperwork. Keep the Front Desk Log updated and review previous shift logs at the start of each shift.
• Cleaning & Laundry: Perform some cleaning duties, including laundry, vacuuming, dusting, and ensuring the front desk, lobby, and housekeeping areas are tidy and well-stocked.
• Safety & Security: Adhere to all safety and security protocols, regularly inspect the property, ensure exterior doors are secure, and report any potential hazards.
• Learning & Growth: Take on additional responsibilities as needed and be on call for any hotel requirements.

What We’re Looking For:

To excel in this role, you'll need a combination of technical skills and personal qualities:

Positive, Customer-Focused Attitude: A friendly, welcoming demeanor is essential for providing the high level of service our guests expect.

Basic Computer Skills: Proficiency in Microsoft Office and other basic computer applications is required.

Strong Communication Skills: You'll need excellent written and verbal communication skills to interact effectively with guests and colleagues.

Multi-Tasking & Organizational Abilities: This role requires the ability to manage multiple tasks simultaneously.

Dependability & Professionalism: We’re looking for someone reliable, professional, and consistent in their work.

Attention to Detail: Accuracy is crucial, especially when handling financial records and guest information.

Benefits:

• Competitive Pay
• Monthly Bonus Potential
• Flexible Scheduling
• Direct Deposit
• Cross-Training
• Growth Potential