Guest Services Representative - Hotel Renegade

Geronimo Hospitality Group; Boise (ID); Sur place; USD 19 000 - 25 000; Plein temps

Avantages offerts par ce poste

Employee Discounts

Paid Time Off

Training & Development Opportunities

401K

Medical Benefits

24/7 Online Care

Pet Insurance

Résumé du poste

Geronimo Hospitality Group is seeking a Guest Services Representative for our Boise hotel. Weekend availability is required, with responsibilities in lobby and reception areas to deliver exceptional guest experiences.

You will handle arrivals, departures, guest concerns, and information requests while working in a fast-paced environment. Prior customer service experience is valued for creating memorable stays.

Qualifications

• High school diploma or equivalent.
• Excellent communication skills and professional attitude.
• Ability to use a variety of computer applications.
• Previous experience in customer service is a plus.

Responsabilités

• Process guest arrivals and departures, including payments.
• Coordinate room assignments and pre-arrivals.
• Address guests' concerns and requests.
• Provide information and referrals for services.
• Manage luggage and storage.
• Support check-in and check-out for groups and tours.
• Assist other departments as needed.

Connaissances

Excellent communication

Professional attitude

Customer service

Formation

High school diploma or equivalent

Outils

Computer applications

Description du poste

Description

STEP INTO THE BIG LEAGUES

Geronimo Hospitality Group ain't your normal work environment. We are a collection of award winning boutique hotels, restaurants and clubs with cool people who believe THE STATUS QUO SUCKS and we do everything we can to live by that motto. At Geronimo Hospitality Group, we don’t raise the bar. We are the bar. We create destinations, not pit stops, and we’re looking for people who are ready to join a team that pushes boundaries and values hard work every day.

HOTEL RENEGADE

Boutique and Boise. We will awaken your inner rebel, indulge your adventurous spirit and satisfy your urge to explore. Experience a boutique hotel stay unlike any other – where rough meets refined and details matter.

SCHEDULE

Weekend availability required.

PERKS OF THE JOB

We believe in rewarding effort and skill. Our team enjoys Employee Discounts, Paid Time Off, Training & Development Opportunities, 401K, Medical Benefits, 24/7 Online Care, Pet Insurance, and more. We demand a competitive spirit and offer you the chance to build your own future in return.

YOUR ROLE IN CREATING GERONIMOMENTS

In this role, you’ll be a key part of our team, ensuring that every guest leaves with a lasting impression. Your voice matters here—use it to build the future, make an impact, and continuously improve the guest experience.

Often a guest's first impression of a property is the result of the Guest Services Representative's skills and abilities. You will provide a variety of guest services while working in the lobby or reception areas of the hotel. The position is challenging, varied and offers the opportunity to work flexible hours and to meet many new people.

WHAT YOUR DAY WILL LOOK LIKE

• Process guest arrivals and departures, including all necessary payments
• Handle & coordinate room assignments and pre-arrivals
• Handle guests' concerns
• Offer referral for services and handle requests for information
• Handle and store luggage
• Assist with the check-in and check-out of groups and tours
• Assist other departments as required

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Requirements

WHAT IT TAKES TO SUCCEED

Education

• High school diploma or equivalent

Experience and/or Training

• Excellent communication skills and professional attitude
• Effective conflict management and decision making

Technology/Equipment

• Ability to use a variety of computer applications

YOU’LL STAND OUT IF YOU BRING

Experience and/or Training

• Previous experience in customer service

MANDATORY REQUIREMENT

• U.S. Work Authorization (required).

JOIN A TEAM THAT MAKES AN IMPRESSION

At Geronimo Hospitality Group, we are cool people who work hard. Every shift, every day, we push the boundaries and strive to be the best. If you’re ready to own your work and create exceptional experiences, we want you on our team! Geronimo Hospitality Group is an Equal Employment Opportunity employer.