Guest Services Representative - Broadway Clinic - PRN

Good Samaritan Society; Fargo (ND); Hybrid; USD 21,000 - 31,000; Full time

Benefits offered by this job

401K matching

Job summary

Sanford Health in Fargo, ND is seeking staff for a PRN/variable shift role focused on welcoming patients and visitors and guiding them to the right departments. You will provide information, answer questions, and support guest services initiatives in a fast-paced environment.

The position emphasizes empathy, clear communication, and problem-solving to ensure a positive patient experience; prior customer service helps, and a 401K matching program is available for eligible staff.

Qualifications

• High school diploma or equivalent preferred.
• Experience in customer service preferred.
• Sanford is an EEO/AA Employer; accommodation requests may be made.

Responsibilities

• Greet and assist patients, families and visitors politely.
• Provide information and assist with guest services programs.
• Direct and direct to Sanford locations and resources while safeguarding privacy.

Skills

Customer service

Communication

Interpersonal skills

Education

High school diploma or equivalent

Tools

EPIC EMR

Job description

Careers With Purpose

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

Facility: Sanford Broadway Clinic
Location: Fargo, ND
Address: 737 Broadway N, Fargo, ND 58102, USA
Shift: Varies
Job Schedule: PRN
Weekly Hours: Varies
Salary Range: $15.00 - $22.50

Department Details

This position provides coverage for Part/full time employees during their time off. This role offers flexible scheduling whereby the applicant can sign-up for shifts that fit into their weekly schedule. Applicants must be willing to work at any of our 3 medical centers and be willing to pick up evening and weekend shifts occasionally. No overnights required. Matching 401K is provided.

Job Summary

Greets and assists patients, families and visitors in a courteous manner. Provides information and assistance to patients, families, and visitors in accordance with guest services programs and initiatives. Possesses outstanding front line customer service and creates a positive first and last impression to patients, families and visitors. Assists with problem resolution and serves as a liaison to Sanford resources and associates. Displays extraordinary professionalism and tact during stressful and busy times, displaying ability to problem solve. Responds to patients with empathy using positive interpersonal and effective communication skills. Directs patients, family members, visitors and guests to patient hospital departments, clinics and other Sanford locations. Monitors traffic in patient drop off areas. Provides city information to patients and visitors about available lodging and area business.

Recognizes and responds to sensitive situations and issues with discretion and confidentiality. Identifies systems improvement needs and advocates a plan for improvement. Collaborates with other Sanford associates and Guest Service staff to make Sanford patient and family experiences as positive and stress free as possible. Proactively assesses family needs and assures they are aware of amenities available such as, pagers, lockers and computer areas. Manages family rooms and public waiting areas. May complete family room rounds on a daily basis. Demonstrates computer based customer support skill, logging into the Sanford Electronic Privacy Information Center (EPIC) to pull patient information.

Qualifications

High school diploma or equivalent preferred.

Experience in customer service preferred.

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [e-mail] .

Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Job Function: Customer Support Services