Senior Patient Access Representative

Good Samaritan Society; Fargo (ND); Híbrido; USD 25.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Time off

Descripción de la vacante

Sanford Health in Fargo, ND is seeking a Senior Patient Access Representative to coordinate scheduling for the Surgery Scheduling team. You will collaborate with physicians, front desk staff, and the EMR system to ensure procedures are properly scheduled and resources are available.

You will review orders, manage provider calendars, and resolve scheduling conflicts while protecting patient confidentiality and delivering professional service across the care team.

Formación

• High school diploma or equivalent preferred; post-secondary education helpful.
• Previous medical office experience preferred.
• Knowledge of medical terminology; customer service skills essential.
• Six months' customer service experience desired.

Responsabilidades

• Collaborate with multi-disciplinary team to schedule medical services and procedures.
• Review procedure orders and schedule resources for procedures/surgeries.
• Manage provider schedules and resolve scheduling conflicts.
• May perform front desk registration and EMR super user duties.
• Maintain confidentiality and professional conduct.

Conocimientos

Customer service skills

Medical terminology

EMR software

Educación

High school diploma or equivalent

Post-secondary education

Herramientas

EMR software

Descripción del empleo

Careers With Purpose

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

Facility Information

• Facility: Sanford Broadway Med Ctr
• Location: Fargo, ND
• Address: 801 Broadway N, Fargo, ND 58102, USA
• Shift: 8 Hours - Day Shifts
• Job Schedule: Full time
• Weekly Hours: 40.00
• Salary Range: $18.25 - $25.50

Department Details

Surgery Scheduling team.

Scheduling surgeries online or by phone.

Works closely with clinic and OR teams.

Job Summary

The Senior Patient Access Representative serves as a liaison between patients, families, physicians and medical support staff. Specific duties vary by location and may include the following: Collaborates with multi-disciplinary team to ensure medical services are appropriately scheduled for patient. Requires depth of knowledge of service line to proficiently review procedure/surgery orders, as well as appropriately schedule all necessary resources to perform the procedure/surgery. Responsible for resource management and resolving conflicts. Serves as a liaison between provider and supporting providers. Manages provider schedules.

May collaborate with patients and providers to demonstrate medical necessity to insurance companies and obtain required prior authorization. May perform registration duties and work the front desk. May train and mentor new employees. May serve as an electronic medical record (EMR) super user.

Displays professionalism and promotes an atmosphere of mutual respect and cooperation. Must be able to work independently, as well as part of a team. Must always maintain confidentiality of sensitive information. Uses problem solving and critical thinking skills to resolve issues and seeks guidance from leadership when appropriate. Must demonstrate proficiency in computer skills and use of multi-line telephone.

Qualifications

High school diploma or equivalent preferred; post-secondary education helpful.

Previous medical office experience preferred. Prior electronic medical records (EMR) experience is preferred. Must have knowledge of medical terminology; customer service skills essential. Six months' customer service experience desired.

Benefits

Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [e-mail] .

Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Req Number: R-0277201

Job Function: Revenue Cycle

Featured: No