Guest Services Representative

AVE by Korman Communities; Santa Clara (CA); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Fun, positive, and collaborative work環

Robust training program and ongoing

Comprehensive benefits package incl. P

Birthday Time Off

Volunteer Time Off

Complimentary furnished apartment stay

Career advancement opportunities

Job summary

AVE by Korman Communities is seeking a Guest Services Representative to provide exceptional hospitality-focused service to residents and guests in a luxury apartment community. You will act as the face of AVE, handling inquiries, coordinating with management and staff, and ensuring smooth move-ins and move-outs with attention to detail.

The role requires face-to-face customer service experience in hospitality, strong communication, organization, and a team-oriented attitude.

Qualifications

• Face-to-face customer service experience in hospitality.
• Travel/relocation or multifamily experience preferred.
• Leasing or sales experience is a plus.
• Proficiency with industry systems (Yardi and/or Orion a plus).

Responsibilities

• Set a great first impression for residents, clients, prospects, and visitors.
• Provide high-touch customer service to residents and guests daily.
• Respond to requests via emails, phone calls, and in-person interactions; coordinate with management, maintenance, and housekeeping for move-ins/move-outs/work orders.
• Manage day-to-day community operations: create key cards, log packages, check-in/check-out, service the coffee station, and more.

Skills

Proactive

Hospitality mindset

Detail-oriented

Communication skills

Organized

Team player

Community knowledge

Luxury hospitality

Adaptable

Job description

Our hospitality-driven real estate brand is growing, and we are seeking hard-working and passionate top talent to grow their careers with us! If you are interested in being a pioneer with AVE as we continue to expand our portfolio of luxury flexible-stay apartment communities nationwide, For four consecutive years, AVE has been ranked in our tier as #1 Apartment Operator in the country, based on resident survey scores through the Kingsley Survey program!

What is a Guest Services Representative at AVE?

Guest Services Representatives are the face of AVE and are responsible for setting a great first impression to residents, clients, prospects, and all other visitors to our hospitality-oriented, residential community. AVE's top priority is to provide a superior level of service to ensure our residents' needs are met and expectations are exceeded. Our Guest Services team members approach delivering AVE's high standards of service with a positive and enthusiastic attitude each and every day.

You will thrive in this role if...

• You are proactive. Guest Services Representatives anticipate and address residents' needs and urgently follow up on any questions or concerns as needed.
• You have a hospitality-focused mindset. AVE has a unique twist on residential communities and specializes in short-term furnished apartments with a focus on hospitality. You will be responsible for providing high-touch customer service to our residents and guests every day.
• You have an eye for detail. You will keep all reservations up-to-date with detailed notes and walk suites prior to guest arrival to ensure all AVE brand standards are met.
• You have excellent communication skills. You will communicate with residents and guests directly by responding to requests via emails, phone calls, and face-to-face interactions. You will also communicate internally through coordination with management, maintenance, and housekeeping team members regarding move-ins, move-outs, make-readies, and work orders.
• You are highly organized and skilled at multi-tasking. You will be responsible for day-to-day operations at the community, such as creating key cards, logging packages, check-in and check-out procedures, servicing the coffee station, and more.
• You are a team player. You develop and maintain positive and professional relationships and actively contribute to the team achieving AVE's business goals.
• You know and love your community. You will help residents and clients with directions and recommendations for points of interest in your area.
• You have a passion for representing a luxury lifestyle. You will assist with sales efforts by greeting prospects with a smile and serve as a point of contact for VIP corporate clients.
• You are flexible and adaptable. You will provide leasing assistance when needed at the community, including answering prospect questions via phone calls, touring prospects around the community, and managing prospect information in our CRM.

Requirements

• Must have face-to-face customer service experience in the hospitality industry.
• Travel, relocation, corporate housing, or multifamily industry experience strongly preferred.
• Prior experience in a leasing or sales role is a plus.
• Strong interpersonal and relationship building skills.
• Professional verbal and written communication skills.
• Detail orientation and excellent organizational skills.
• Ability to problem solve as well as proactively alleviate potential resident concerns.
• Willingness to master and use industry systems and programs (Yardi and/or Orion experience is a plus!).
• Ability to work independently as well as in a team environment.

Must be available to work the required full-time schedule of Tuesday through Thursday 2:30pm to 11:00pm, Friday 2:00pm to 10:30pm and Saturday 9:30am to 6:00pm

Compensation

• $27-29/hour

Individual compensation decisions will vary as the hourly base compensation range provided is approximate and determined by a variety of factors including but not limited to experience, qualifications, education, and geographic location. AVE also offers additional bonus potential paid out on a monthly and/or quarterly basis (dependent upon the position), which is not included in the base compensation range listed above. All applicants who meet the general job requirements as outlined in the description are encouraged to apply.

The Perks

• Fun, positive, and collaborative work environment
• Robust training program and ongoing professional development opportunities
• Comprehensive benefits package including: PTO, medical, vision, dental, and 401k (permanent full-time roles only)
• Enjoy a special day to celebrate in your birthday month each year withpaid Birthday Time Off (permanent part-time and full-time roles only)
• Opportunities to give back including: participation in AVE's regular drives and fundraisers in addition to paid Volunteer Time Off each year to volunteer with your non-profit organization of choice (permanent part-time and full-time roles only)
• Complimentary furnished apartment stays at any AVE location nationwide for personal travel (permanent part-time and full-time roles only)
• A career home! Tons of potential for long-term career advancement within a rapidly expanding organization

About AVE

AVE is a brand of Korman Communities, a fifth-generation, family-owned-and-operated real estate company on a mission to create raving residents! Our first-class residential communities offer flexible living solutions - fully furnished apartments for month-to-month stays and contemporary unfurnished apartments for longer lease terms.

Our communities are designed to deliver unparalleled carefree living. We have professional, friendly teams on site to provide exceptional service, complimentary, on-demand, business and resort amenities for convenience, and fun resident events to create a sense of community.

While we own and operate a growing portfolio of best-in-class residential communities nationwide, our most important asset has always been our passionate, dedicated team members. We have a lot of longevity within our team because we commit to team members who embrace our values and promote our reputation for excellence. Many decades ago, we committed ourselves to a value system called QUEST which stands for Quality, Uniqueness, Excellence, Service, and Teamwork. The "S" representing "service," has been the driving force behind everything we do: service to our team members, service to our residents, service to our clients, and service to our communities.

Visit us online at https://www.aveliving.com/careers