Guest Services Representative

St. Jude Children's Research Hospital; Memphis (TN); On-site; USD 26,000 - 41,000; Full time

Job summary

St. Jude Children's Research Hospital in Memphis seeks a Guest Services Representative to provide pleasant, professional front-desk support, greet and assist guests, check families in and out of Tri Delta Place, and offer directions and information to enhance the overall experience.

The role involves answering phones, coordinating with Security, and ensuring a welcoming environment. The position requires at least a high school diploma with about a year of service-oriented experience; bilingual

Qualifications

• High school diploma or equivalent required.
• One year of service-oriented, customer-focused experience preferred.

Responsibilities

• Provide excellent customer service and support to all guests within assigned area.
• Maintain overall quality and cleanliness of assigned area.
• Assist with house management, volunteer department, front desk, and guest services requests.
• Monitor supplies and inventory in the area and take necessary action.
• Document and share reports for own area as required.
• Maintain regular and predictable attendance.

Skills

Customer service

Communication

Time management

Problem solving

Education

High school diploma or equivalent

Job description

Provide pleasant, professional, and efficient front-desk support by performing a variety of duties, including answering telephones, warmly greeting and assisting guests, and checking families in and out of Tri Delta Place. Provide helpful recommendations, directions, and information to enhance each guest’s overall experience.Serve as the first point of contact by welcoming guests with a friendly and professional demeanor. Assist Security with maintaining a safe and secure environment by accurately signing visitors, volunteers, and vendors in and out of Tri Delta Place and monitoring access to the facility.Schedule: 2:30-11:00 p.m., including weekends and holidaysBilingual is preferred but not required.

Job Responsibilities

• Provide excellent customer service and support to all guests within assigned area.
• Maintain overall quality and cleanliness of assigned area.
• Provide assistance and support within assigned area (e.g., house management, volunteer department, front desk department, guest services requests).
• Monitor supplies and inventory within the area as assigned, and take necessary action.
• Document and share reports for own area as required.
• Perform other related duties as assigned or directed to meet the goals and objectives of the department.
• Maintain regular and predictable attendance.

Minimum Education and/or Training

• High school diploma or equivalent.

Minimum Experience

• One year of applicable experience in a service-oriented, customer-focused environment, preferred.

Special Skills, Knowledge and Abilities

• Ability to understand and adapt to changing priorities. Skills in structured problem-solving and openness to learning new approaches to execution.
• Learns on the job and applies skills in routine tasks and activities; delivers under supervision and guidance
• Is open to any type of change or new idea presented. Shows eagerness to learn from different avenues. Addresses needs/problems logically, using defined approaches.
• Skills in clear and effective communication (written and verbal) and timely exchange of information with relevant stakeholders for work outcomes.
• Has clear, concise communication in both verbal and written communication. Listens to requests, confirms understanding of routine needs, and provides accurate answers. Shares information within the team as directed.
• Skills in planning, prioritizing, and organizing work well. Ability to deliver under tight timelines with focus on quality and efficiency.
• Manages own time well to plan work and meet daily task needs. Executes routine tasks under guidance and/ or supervision. Shows attention to detail, produces quality work on time.
• Skills in understanding, prioritizing, and addressing needs of patients, families, and institutional teams with a focus on efficient, responsive, and high-quality outcomes. Ability to engage effectively, solve problems, and remain calm under pressure to improve the overall patient experience.
• Seeks to understand patient and family needs and requirements of institutional teams by asking clarifying questions. Addresses routine patient/stakeholder requests effectively and seeks guidance, as needed, to quickly resolve more complex issues.
• Knowledge of guest services concepts and institutional processes (e.g., housing, financial assistance, transportation). Ability to anticipate, prioritize, and address competing guest and stakeholder needs in a timely and efficient manner.
• Exhibits basic grasp of guest services concepts, processes, and guidelines related to own area. Carries out standard tasks within own area (e.g., house management, volunteer/ event department, volunteer department, front desk department, guest services requests, patient services requests) on time, under supervision.

Physical Demands and Working Conditions

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand; walk; sit; kneel; use hands to finger, handle, or feel; and talk or hear.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The noise level in the work environment is usually quiet.
• An essential function of the job is to be able to comply with all applicable federal, state, and local safety and health regulations that would apply to this job.
• The employee must move about the work space to access work surface and shelves, cabinets, drawers, and equipment that are at, below, or above the work surface.
• Nothing in this job description limits management’s right to assign or reassign duties and responsibilities to this job at any time as business needs dictate.
• This job description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.
• The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.

Compensation

In recognition of certain U.S. state and municipal pay transparency laws, St. Jude is including a reasonable estimate of the compensation range for this role. This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $19.00 - $30.00 per hour for the role of Guest Services Representative.

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St. Jude Children's Research Hospital does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at St. Jude via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by St. Jude.