Guest Services Representative

Boys & Girls Club of Kenosha; Kenosha (WI); On-site; USD 16,531 - 22,041; Part time

Job summary

The Boys & Girls Club of Kenosha is seeking a part-time Guest Services Representative to warmly greet members, volunteers, and guests and direct them to the right areas. This role focuses on accurate information and prompt service while maintaining member data.

Responsibilities include answering phones, handling cash, recording program and membership fees, and updating the member tracking system. Evening and weekend availability is required, with a strong emphasis on confidentiality and teamwork.

Qualifications

• High school diploma or equivalent is required.
• Dependable attendance and availability for evenings and weekends.
• Guest services experience is a plus.
• Excellent verbal and written communication skills.
• Team player who collaborates with staff, members, volunteers, and families.
• Strong computer skills including Microsoft Office and quick system learning.
• Ability to work independently and manage time under pressure.
• Ability to maintain confidentiality.

Responsibilities

• Greet visitors, guests and volunteers using a script and direct them to the right area.
• Answer the Club phone using a script.
• Administer and manage cash handling responsibilities.
• Collect and record all program and membership fees.
• Check online registration and migrate into the member tracking system.
• Manage guest requests promptly and courteously.
• Maintain efficient flow of information with guests and internal departments.
• Enter information from registrations into the member tracking system.
• Follow opening and closing procedures.

Skills

Guest services

Communication skills

Team player

Independence

Time management

Confidentiality

Attendance reliability

Cash handling

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

The Boys & Girls Club of Kenosha offers an array of activities designed to meet the unique interests and needs of young people throughout the Kenosha community. Employees at the Club exhibit passion and commitment that helps our community thrive.

We are looking for someone to display exceptional customer service by greeting and welcoming all members, volunteers, and guests to the Boys & Girls Club of Kenosha. This person will ensure that everyone receives accurate information and prompt service. They will also maintain a database and files efficiently and accurately.

This part-time role averages 18-24 hours per week, with the majority of scheduled shifts occurring during evenings and weekends.

Title: Guest Services Representative

Position Responsibilities:

• Greet all visitors, guests, and volunteers, using a script, and guide them to the appropriate area in the building.
• Answer the Club phone, using a script.
• Administer and manage cash handling responsibilities.
• Collect and record all program and membership fees.
• Check on-line registration and migrate into member tracking system.
• Manage guest requests and concerns promptly and with courtesy.
• Maintain efficient and effective flow of information with guests and all internal departments.
• Enter information from sports registration and membership forms into the member tracking system.
• Follow opening and closing procedures.

The successful candidate will have the following qualifications:

• High school diploma or equivalent required. Some college education is encouraged but not required
• Dependable attendance and availability to work scheduled evening and weekend shifts.
• GuestServices experience is a plus
• Excellent communication skills – verbal and written
• Team player
• Works collaboratively with staff, members, volunteers, and families
• Strong computer skills, including proficiency with the Microsoft Office Suite and the ability to quickly learn new software applications
• Ability to work well independently and take direction
• Ability to manage time wisely and manage stressful situations
• Ability to maintain confidentiality

Equal Opportunity Employer

DISCLAIMER:

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.