Guest Services Representative

MUSC Health; Charleston (SC); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare institution in Charleston is seeking a Guest Services Representative to ensure patient comfort and provide high-quality customer service. The role involves assisting patients and visitors, greeting them upon arrival, and addressing their needs. Candidates should possess a High School Degree or Equivalent, with no prior experience required. This position supports a welcoming environment and ensures access to various services.

Qualifications

• No prior work experience required (0-6 months).

Responsibilities

• Assist patients in multiple areas and information services.
• Greet visitors and ascertain their needs.
• Meet key performance metrics and comply with policies.
• Resolve problems creatively to promote desired outcomes.

Education

High School Degree or Equivalent

Job description

Job Description Summary

The Guest Services Representative reports to the Manager of Guest Services. Under general supervision, the role covers inpatient and outpatient House Concierge units and information services areas. The position provides a high level of customer service, supports patients, families, visitors, and nursing/clinical team members, and ensures patient comfort and facilitates accommodations and access to Chaplain and community social services. The representative also serves as a liaison between patients, families, visitors, guests, and clinical team members in the department.

Responsibilities

Effectively assists patients in multiple areas by covering inpatient and outpatient concierge units and information services areas.

Professionally greets visitors and patients upon arrival. Ascertains patients’ and/or visitors’ needs and directs them accordingly.

Meets key performance metrics for the area and demonstrates compliance with policies and processes.

Demonstrates a commitment to problem resolution by embracing a creative approach and focusing on efficient and effective solutions to promote the desired outcomes.

Performs other duties as assigned.

Qualifications

Education: High School Degree or Equivalent. Work Experience: 0-6 months.

Legal and Equal Opportunity Employment

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit, and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please visit the U.S. Citizenship and Immigration Services site.