Guest Services Representative

Peddler; Buckingham Township (Bucks County); On-site; USD 17,000 - 22,000; Part time

Job summary

Peddler’s Village is seeking part-time staff for the Guest Services Department at the Visitor and Event Center. You will assist guests in person and over the phone, sell gift cards, and support event orders and reservations.

Responsibilities include greeting guests, handling calls and emails, processing orders, operating registers, and stocking merchandise during Festivals and Events. Successful candidates are friendly, reliable, and capable of lifting 25 pounds as needed.

Qualifications

• Must be available on weekends, nights and some holidays.
• Able to lift 25+ pounds.
• Able to walk/stand for long periods.

Responsibilities

• Greet guests and answer their questions in a friendly manner.
• Answer calls, voicemails, and emails professionally.
• Process online orders for pre-paid events and gift cards.
• Operate registers for Village General Store purchases and event purchases.
• Restock and organize Village General Store merchandise.
• Work during Festivals and Events (indoors or outdoors).

Skills

Computer basics

Multi-tasking

Positive attitude

Teamwork

Job description

Peddler’s Village is hiring part-time staff to work at our Visitor and Event Center in our Guest Services Department.

The Peddler’s Village Guest Services team works in the Visitor and Event Center assisting guests by providing exceptional, friendly and efficient customer service in person and on the phone. This includes answering busy phone calls and in person questions about the Village and Village events, selling gift cards, processing pre-paid event orders and assisting with reservations, as well as working in the Village General Store selling and restocking retail merchandise and working during Festivals and Events.

Duties include:

Maintain a thorough knowledge of all Peddler’s Village activities, promotions, events, restaurants, hotel and shop information.

• Greet guests and answer their questions in a friendly manner
• Answer guests phone calls, voice mails, & emails professionally
• Process online orders for pre-paid events and gift cards
• Operate registers for Village General Store purchases and in-person event purchases
• Restocking and organizing Village General Store merchandise
• Working Festivals and Events (indoors or outdoors)

Requirements

• Weekends, nights and some holidays
• Ability to lift 25+ pounds
• Able to walk, stand or be on your feet for long periods

Qualifications

• Basic computer knowledge
• Ability to multi-task
• Ability to keep a positive and friendly attitude in stressful situations
• Ability to work successfully with team members