Guest Services Rep Part Time-104020

Extended Stay America, Inc.; Dublin (CA); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading company in the hospitality industry is seeking a Guest Services Representative. This part-time role focuses on delivering excellent guest service, handling check-ins and check-outs, and ensuring a clean environment. Ideal candidates will demonstrate strong communication skills and a commitment to guest satisfaction. Join a supportive team that values recognition and offers competitive wages.

Benefits

Weekly Pay

Competitive Wages

Great work environment

Recognition Programs

Vision Insurance

401(k) Plan

Employee Assistance Program

Discounts through Employee Perks Program

Qualifications

• Commitment to providing the best possible experience for guests.
• Ability to resolve guest issues through the Make it Right process.

Responsibilities

• Assist guests, answer phones, check guests in and out.
• Process reservations, check-ins, payments, and check-outs.
• Maintain a clean and organized work area.

Skills

Guest Service

Problem Solving

Communication

Job description

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Position Purpose And Summary

The Guest Services Representative ("GSR") must demonstrate a strong commitment to providing the best possible experience for guests. Responsibilities include assisting guests, answering phones, checking guests in and out, collecting payments, and completing necessary front office paperwork. Ensuring safety and security procedures are followed for all associates and guests is also essential.

Major / Key Job Duties

• Provide excellent guest service, demonstrating 100% commitment.
• Respond to guest requests promptly and diligently.
• Resolve guest issues through the Make it Right process, embodying ESA's service culture.
• Process reservations, check-ins, payments, and check-outs per company guidelines.
• Handle collection efforts for in-house balances and maintain cash and credit accounts.
• Set up and break down breakfast displays timely.
• Maintain a clean and organized work area.
• Promote ESA's value to inquiries and convert them into reservations.
• Gather guest information, identify sales opportunities, and follow up accordingly.
• Conduct periodic property tours to ensure standards are met.
• Assist guests with reasonable accommodations and adhere to safety policies.

Other Duties

• Maintain overall hotel cleanliness and assist with housekeeping and laundry as needed.
• Participate in cross-training and perform additional tasks as directed by management.

Benefits

• Weekly Pay
• Competitive Wages
• Great work environment
• Recognition Programs
• Vision Insurance
• 401(k) Plan
• Employee Assistance Program
• Discounts through Employee Perks Program

Compensation

Pay ranges vary by state, e.g., California: $16.50 - $23.00, Colorado: $16.00 - $19.00, etc. Compensation may depend on experience and location.

Additional Information

• Seniority Level: Entry level
• Employment Type: Part-time
• Job Function: Other
• Industry: Restaurants