Guest Services Rep | Full Time | Radisson Hotel Cedar Rapids, IA

Oliver Companies; Cedar Rapids (IA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading property management company as a Front Desk Associate at the Radisson Hotel Cedar Rapids. This full-time role requires strong interpersonal skills and open availability for shifts. You will provide exceptional guest service, ensuring a positive experience for all visitors.

Qualifications

• At least 1 year of hotel front desk experience.

Responsibilities

• Provides exceptional guest service and addresses inquiries promptly.
• Registers and processes guests upon arrival and departure.
• Maintains clean and professional appearance of public areas.

Skills

Interpersonal Skills

Communication

Organizational Skills

Attention to Detail

Job description

We all seek out meaningful connections.

Connecting with our guests is one of the ways we spread the light and warmth of hospitality every day, and it makes our jobs more fun. We want our guests to feel comfortable and at home when they stay at our hotel. When we connect with our guests in positive, meaningful ways, we win their loyalty, and we gain the satisfaction of brightening someone's day.

Are you ready to make a difference and forge meaningful connections?

Join our growing team! Oliver Companies, headquartered in Duluth, MN, is a leading property management company operating since 1978. Through our history and strong values, we have excelled in hotel development and management. Our properties are located across the country and fly flags from Hilton, IHG, Choice, and Marriott.

Property Location: Radisson Hotel Cedar Rapids, IA

Essential Duties and Responsibilities

• Weekends, Holidays as required
• AM & PM shifts as required
• Must have open availability for morning, evening & weekend shifts as required
• At least 1 year of hotel front desk experience
• Provides exceptional guest service and ensures all guest inquiries and concerns are addressed promptly
• Registers and processes guests upon arrival and departure
• Demonstrates telephone courtesy and professionalism
• Attentively listens to guests and anticipates any additional needs or concerns
• Maintains clean and professional appearance of public areas and hotel office
• Uses appropriate selling techniques to maximize revenue and occupancy
• Ensures all guest accounts are complete and accurate
• Demonstrates a working knowledge of all hotel services and facilities, including local area attractions
• Complies with the hotel's standard operating procedures and policies
• Assists in monitoring and upholding safety procedures for guests and staff
• Processes departmental reports
• Collaborates with team members and other departments to ensure operational efficiency
• Delivers amenities and general assistance to guests as requested
• Performs additional responsibilities as assigned by leadership

Qualifications

• Strong interpersonal and communication skills
• Strong organizational skills and attention to detail
• Ability to handle stressful situations with poise and professionalism
• Conducts work-related functions professionally

Must be available evenings and weekends. Shifts are typically 3 pm to 11 pm. Full-time position for the right candidate!