Guest Services Porter: Luggage & Concierge Expert

Portola-Hotel-; Monterey (CA); On-site; USD 48,425,000 - 48,453,000; Full time

Job summary

Portola-Hotel- in Monterey is seeking a friendly Bell Attendant - Porter to help guests with luggage and room access. You will escort guests, deliver items, and assist with local recommendations and hotel services to ensure a memorable stay.

The ideal candidate has hospitality experience, a clean driving record, and a customer-first attitude. The role requires physical stamina and the ability to work flexible hours, including weekends and holidays.

Qualifications

• High School Diploma or equivalent required.
• CA Driver’s License required.
• Hospitality experience preferred.

Responsibilities

• Escort guests and handle luggage transport to and from rooms.
• Open doors and greet guests warmly.
• Issue parking passes and monitor parking areas.
• Maintain cleanliness of service areas and lobby.
• Assist in loading/unloading luggage up to 75 lbs.
• Respond to guest questions about local attractions.

Skills

Customer service

Interpersonal skills

Communication skills

Multitasking

Confidentiality

Adaptability

Physical stamina

Education

High School Diploma or equivalent

CA Driver's License

Job description

Portola-Hotel- in Monterey is seeking a friendly Bell Attendant - Porter to help guests with luggage and room access. You will escort guests, deliver items, and assist with local recommendations and hotel services to ensure a memorable stay.

The ideal candidate has hospitality experience, a clean driving record, and a customer-first attitude. The role requires physical stamina and the ability to work flexible hours, including weekends and holidays.