Guest Services & Player Loyalty Specialist - Evenings/Weekends

Catawba Two Kings Casino; Kings Mountain (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

The Catawba Two Kings Casino in Kings Mountain, NC is seeking a Player Services Representative to act as the frontline liaison with guests, enrolling members and promoting loyalty programs in a fast-paced casino environment.

The role requires a high school diploma or GED, 21+ years of age, and the ability to obtain a gaming license. Strong guest service and basic computer skills are essential. Weekend and holiday shifts are required.

Qualifications

• High school diploma or GED required.
• Customer service experience preferred.
• Must obtain and maintain a valid Catawba Gaming License.
• Must be at least 21 years of age.

Responsibilities

• Greet guests and assist with enrollment in the Players Club.
• Educate guests on club benefits, promotions and rewards.
• Issue players cards, offers and rewards based on activity.
• Maintain accurate and confidential player records.
• Resolve guest concerns or refer to appropriate departments.
• Promote events through telemarketing and offers.
• Enter data and process transactions using casino software.

Skills

Guest service

Communication

Math skills

Computer skills

Education

High school diploma or GED

Tools

POS system

Word processing

Spreadsheets

Database

Job description

The Catawba Two Kings Casino in Kings Mountain, NC is seeking a Player Services Representative to act as the frontline liaison with guests, enrolling members and promoting loyalty programs in a fast-paced casino environment.

The role requires a high school diploma or GED, 21+ years of age, and the ability to obtain a gaming license. Strong guest service and basic computer skills are essential. Weekend and holiday shifts are required.