Guest Services Operations Assistant

Bonclarken Conference Center; Flat Rock (NC); On-site; USD 23,419 - 24,796; Full time

Job summary

Bonclarken Conference Center is seeking a Guest Services Ops Assistant to help maintain clean, welcoming spaces and assist with event setup and guest services. The role emphasizes hands-on leadership, initiative, and a positive guest experience for campers, guests, and staff.

You will support daily operations in a fast-paced environment, lead by example, and help ensure high standards of service across activities and events.

Qualifications

• Must be at least 18 years old with a valid driver’s license and reliable transportation.
• Dependable, flexible, and comfortable working in a fast-paced, dynamic environment.
• Strong communication and teamwork skills.
• Ability to take initiative and demonstrate leadership through actions and accountability.
• Previous experience in hospitality, cleaning services, events, recreation, or customer service preferred.

Responsibilities

• Maintain clean, organized, and guest-ready facilities, including activity areas, common spaces, and event locations.
• Support setup and breakdown of guest spaces, events, and activities.
• Organize, restock, and transport supplies and equipment across camp as needed.
• Assist with daily guest services needs, ensuring a welcoming and positive experience.
• Respond to operational needs in real time and shift priorities as necessary.
• Model a positive, team-oriented attitude and support a high standard of service.

Job description

Position Summary

The Guest Services Ops Assistant plays a key role in supporting daily operations by maintaining clean, welcoming spaces and assisting with event setup and guest services. This position is ideal for someone who thrives in a fast-paced, hands-on environment and takes pride in creating a positive experience for campers, guests, and staff. While not a supervisory role, this position carries a strong leadership presence, with an expectation to lead by example, take initiative, and support overall team success.

Guest Services Ops Assistant

Pay

$17.00–$18.00 per hour

Schedule

Full-Time and Part-Time

Position Summary

The Guest Services Ops Assistant plays a key role in supporting daily operations by maintaining clean, welcoming spaces and assisting with event setup and guest services. This position is ideal for someone who thrives in a fast-paced, hands-on environment and takes pride in creating a positive experience for campers, guests, and staff. While not a supervisory role, this position carries a strong leadership presence, with an expectation to lead by example, take initiative, and support overall team success.

Key Responsibilities

• Maintain clean, organized, and guest-ready facilities, including activity areas, common spaces, and event locations
• Support setup and breakdown of guest spaces, events, and activities
• Organize, restock, and transport supplies and equipment across camp as needed
• Assist with daily guest services needs, ensuring a welcoming and positive experience
• Respond to operational needs in real time and shift priorities as necessary
• Model a positive, team-oriented attitude and support a high standard of service

Qualifications

• Must be at least 18 years old with a valid driver’s license and reliable transportation
• Dependable, flexible, and comfortable working in a fast-paced, dynamic environment
• Strong communication and teamwork skills
• Ability to take initiative and demonstrate leadership through actions and accountability
• Previous experience in hospitality, cleaning services, events, recreation, or customer service preferred

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to bend, crouch, kneel, and lift as needed
• Ability to perform physical tasks related to cleaning, setup, and general camp operations