Guest Services -Ocean Prime Troy

Cameron Mitchell Restaurants; Troy (MI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Advancement opportunities

Restaurant discount 50%

Health benefits

Inclusive culture

Flexible scheduling

Paid time off

Job summary

Ocean Prime is seeking a Host / Guest Services to join our team in Troy, Michigan. This role focuses on creating a welcoming first impression, managing seating, and delivering genuine hospitality to guests, associates, vendors, and the community.

Starting pay ranges from $15.00 to $20.00 per hour, based on experience, with benefits including health coverage for full-time associates after 90 days, 50% restaurant discount, flexible scheduling, and paid time off. Equal Opportunity Employer.

Qualifications

• A genuine approach to hospitality.
• Leadership, kindness, and positivity.
• Yes is the Answer mentality.
• Value teamwork, family, and community.
• Previous guest services experience required.
• Experience with managing reservations and coordinating host stand.

Responsibilities

• Reports on time with proper uniform and hygiene.
• Answer questions and handle requests/complaints prioritizing guest satisfaction.
• Collaborate with management and coworkers; offer improvement ideas positively.
• Follow safety, health, and sanitation guidelines; report unsafe conditions.

Skills

Guest services

Hospitality

Teamwork

Positive attitude

Job description

OCEAN PRIME is seeking a HOST / GUEST SERVICES to join our team!

Who are We?

We are Great People Delivering Genuine Hospitality.

What is Your Role?

To make "Raving Fans" of our Associates, Guests, Purveyors, Partners, and the Communities in which we do business.

Summary

It is the responsibility of Guest Services to make raving fans of the five major groups of people we do business with by creating a positive first impression and making our guests feel welcome on the phone and in person. Guest Services controls the seating of the guests in the dining room to assure the quality of service, guest satisfaction, and maximize sales opportunities.

At Cameron Mitchell Restaurants, we put our associates first and strive to continually offer great benefits and perks listed below:

• Opportunities for quick advancement
• 50% off at any of our 60+ restaurants
• Health benefits for full-time associates starting after 90 days
• Inclusive, fun, and creative environment
• Flexible scheduling, paid time off, and closed 7 major holidays!
• Starting pay $15.00-$20.00/hour + based on experience

What We Are Looking For

• A genuine approach to hospitality
• Individuals who exemplify leadership, kindness, and positivity
• "Yes is the Answer!" Mentality
• Those who value teamwork, family, and community
• A candidate with previous guest services' experience required
• Prior experience with managing reservations, supporting teams through service, and coordinate host stand

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO

• Reports to work on time as indicated on the work schedule. Uniform meets restaurant requirements and is maintained and cleaned. Practices positive personal hygiene and cleanliness habits during all work shifts.
• Exemplifies hospitality standards. Answers guests' questions about the restaurant. Handles requests and complaints with guest satisfaction as the priority.
• Cooperates with management and co-workers to assists others with duties, if needed. Communicates suggestions for improvement in a positive fashion.
• Follows all national, state, and local safety, health, and sanitation guidelines as specified by the restaurant. Reports potentially unsafe conditions and uses materials and equipment properly.
• Knows emergency procedures in the restaurants
• Performs all duties and maintains knowledge of all standards and procedures as stated in the associate handbook.

Cameron Mitchell Restaurants is an Equal Opportunity Employer celebrating diversity & committed to creating an inclusive environment for all Associates.