GUEST SERVICES -OCEAN PRIME TROY

Cameron Mitchell Restaurants, LLC; Troy (MI); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

50% dining discount

Health benefits (FT after 90 days)

Flexible scheduling

Paid time off

Holidays closed

Job summary

Ocean Prime Troy is seeking a Host / Guest Services team member to make guests feel welcome on the phone and in person, manage seating, and help create a positive first impression.

Starting pay ranges from $15 to $20 per hour, with benefits for full-time associates and flexible scheduling; join a culture of hospitality and community.

Qualifications

• Previous guest services experience required.
• Experience with reservations and coordinating host stand.
• Strong teamwork and positive attitude.

Responsibilities

• Answers guests' questions about the restaurant and handles requests with guest satisfaction as priority.
• Coordinates seating to ensure service quality and maximize sales opportunities.
• Follows safety, health, and sanitation guidelines and maintains personal hygiene.
• Cooperates with management and coworkers to assist others as needed.
• Knows emergency procedures in the restaurant.

Skills

Guest services

Reservations management

Team coordination

Host stand coordination

Job description

OCEAN PRIME TROY
OCEAN PRIME TROY
2915 COOLIDGE HIGHWAY
TROY, MI 48084, USA

OCEAN PRIME is seeking a HOST / GUEST SERVICES to join our team!

Who are We? We are Great People Delivering Genuine Hospitality.

What is Your Role? To make “Raving Fans” of our Associates, Guests, Purveyors, Partners, and the Communities in which we do business.

Summary: It is the responsibility of Guest Services to make raving fans of the five major groups of people we do business with by creating a positive first impression and making our guests feel welcome on the phone and in person. Guest Services controls the seating of the guests in the dining room to assure the quality of service, guest satisfaction, and maximize sales opportunities.

At Cameron Mitchell Restaurants, we put our associates first and strive to continually offer great benefits and perks listed below:

• 50% off at any of our 60+ restaurants
• Health benefits for full-time associates starting after 90 days
• Inclusive, fun, and creative environment
• Flexible scheduling, paid time off, and closed 7 major holidays!
• Starting pay $15.00-$20.00/hour + based on experience

WHAT WE ARE LOOKING FOR:

• A genuine approach to hospitality
• Individuals who exemplify leadership, kindness, and positivity
• “Yes is the Answer!” Mentality
• Those who value teamwork, family, and community
• A candidate with previous guest services' experience required
• Prior experience with managing reservations, supporting teams through service, and coordinate host stand

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Reports to work on time as indicated on the work schedule. Uniform meets restaurant requirements and is maintained and cleaned. Practices positive personal hygiene and cleanliness habits during all work shifts.
• Exemplifies hospitality standards. Answers guests' questions about the restaurant. Handles requests and complaints with guest satisfaction as the priority.
• Cooperates with management and co-workers to assists others with duties, if needed. Communicates suggestions for improvement in a positive fashion.
• Follows all national, state, and local safety, health, and sanitation guidelines as specified by the restaurant. Reports potentially unsafe conditions and uses materials and equipment properly.
• Knows emergency procedures in the restaurants
• Performs all duties and maintains knowledge of all standards and procedures as stated in the associate handbook.

Cameron Mitchell Restaurants is an Equal Opportunity Employer celebrating diversity & committed to creating an inclusive environment for all Associates.

Qualifications

Skills

Behaviors

Preferred

Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

Preferred

Self-Starter: Inspired to perform without outside help

Flexibility

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Education

Experience

Preferred

1-2 years:

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.