Guest Services Manager -Signia Hilton Indianapolis

Hilton; Indianapolis (IN); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Travel perks

ESPP discount on Hilton shares

Paid parental leave

Caregiving concierge services

Crisis concierge support

Mental health resources (EAP)

Generous PTO

Health & welfare benefits

Retirement plans

Job summary

Hilton is opening Signia Hilton Indianapolis and is seeking a Guest Services Manager to shape the guest experience from day one. You will lead our concierge team and the guest services group, ensuring memorable stays and a lasting first and last impression for every guest.

As part of the Front Office team, you’ll guide operations, coaching staff, monitoring service quality, and upholding Hilton’s standards of hospitality, integrity, leadership, and teamwork across all interactions with guests.

Qualifications

• Experience leading guest services operations in hospitality.
• Ability to manage budgets, forecasts and policy enforcement.
• Strong coaching and team development skills.

Responsibilities

• Oversee guest services operations: manage day-to-day functions including bell services, luggage storage, package delivery, valet, parking and related systems to ensure a seamless guest experience.
• Monitor and elevate service: track guest satisfaction, address issues, and guide the team to implement improvements.
• Manage department administration: lead budgeting, forecasting, policy enforcement, and special projects to support operational effectiveness.
• Inspire and develop the team: supervise and support team members, monitor performance, provide coaching, and foster a positive work environment.

Skills

Leadership

Customer service

Budgeting

Coaching

Team management

Job description

Job Description

Be part of the highly anticipated opening of Signia Hilton Indianapolis and help shape the guest experience from day one!

Job Description

Be part of the highly anticipated opening of Signia Hilton Indianapolis and help shape the guest experience from day one! We’re building our Front Office team and are seeking a Guest Services Manager to join us for this exciting new chapter. As Guest Services Manager, you’ll play a key role in creating memorable stays, overseeing our concierge team and guest services team while making a lasting first and final impression on every guest.

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Services Manager, you’re not just overseeing day-to-day guest services operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you'll do during a typical day:

• Oversee guest services operations: Manage day-to-day operations of all guest services functions, including bell services, luggage storage, package delivery, valet, parking, and related systems to ensure a seamless guest experience
• Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
• Manage department administration: Lead budgeting, forecasting, policy enforcement, and special projects to support operational effectiveness
• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

Benefits

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what’s next
• Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.