Guest Services Manager: Elevate Guest Experience

Auberge Collection; Fort Worth (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Bowie House, Auberge Collection invites a seasoned Guest Services Leader to oversee day-to-day operations and ensure every guest feels at home from arrival to departure. You will lead, train, and motivate staff across guest services, coordinate with housekeeping, reservations, and maintenance, and act as the primary contact for guest inquiries and special requests.

With a focus on exceptional service, you will analyze guest feedback to drive improvements and uphold the high standards that define

Qualifications

• Substantial experience in guest-facing roles within the hospitality industry, showcasing a proven track record of providing exceptional guest service and handling a variety of guest-related situations.
• Previous experience in a supervisory or leadership role, demonstrating the ability to lead, motivate, and develop a team of guest services professionals.
• Strong communication and interpersonal skills, with the ability to effectively interact with guests, staff, and other departments, ensuring clear and positive communication channels.
• Exceptional problem-solving skills and the ability to make decisions quickly and effectively in high-pressure situations, contributing to a smooth and enjoyable guest experience.

Responsibilities

• Manage the day-to-day operations of the guest services department, ensuring a seamless and welcoming experience for guests through efficient coordination of tasks, staff, and resources.
• Lead, train, and motivate guest services staff, providing guidance on service standards, communication skills, and conflict resolution to maintain a high level of professionalism and guest satisfaction.
• Act as a point of contact for guests, addressing inquiries, concerns, and special requests promptly, and ensuring a personalized and positive experience throughout their stay.
• Foster effective communication and collaboration with other hotel departments, such as housekeeping, reservations, and maintenance, to ensure a seamless and integrated approach to guest services and overall hospitality.
• Collect and analyze guest feedback, reviews, and surveys, using this information to identify areas for improvement, implement changes, and contribute to enhancing overall guest satisfaction.

Skills

Guest services leadership

Staff supervision

Communication skills

Conflict resolution

Job description

Bowie House, Auberge Collection invites a seasoned Guest Services Leader to oversee day-to-day operations and ensure every guest feels at home from arrival to departure. You will lead, train, and motivate staff across guest services, coordinate with housekeeping, reservations, and maintenance, and act as the primary contact for guest inquiries and special requests.

With a focus on exceptional service, you will analyze guest feedback to drive improvements and uphold the high standards that define