Front Office Manager

Vacatia, Inc.; Williamsburg, Northern (VA, KY); Hybrid; USD 55,000 - 70,000; Full time

Job summary

Vacatia, Inc. seeks a proactive Front Desk Manager for a fast-paced resort environment. You will oversee Front Desk, PBX, Night Audit, Transportation, Concierge, and Room Control, driving guest satisfaction and operational excellence.

You will lead hiring, training, and coaching, ensuring service standards, staff safety, and effective escalations while coordinating with housekeeping and other departments. Evening and weekend work is required.

Qualifications

• 3–5 years of front office management experience in a resort or timeshare setting preferred.
• Strong communication and leadership abilities with a track record of coaching teams.
• Ability to manage multiple priorities and resolve issues professionally.
• Proficient in Microsoft Word and Excel.
• High School Diploma or GED required.
• Ability to work evenings, weekends, and holidays.

Responsibilities

• Lead and inspire a Front Office team—hiring, training, scheduling, and mentoring to ensure excellence.
• Oversee daily operations across all guest-facing departments, ensuring service and safety standards.
• Deliver top-tier guest service, anticipate needs, resolve issues, and manage escalations.
• Monitor room status, occupancy forecasting, and cash handling with daily reports and feedback.
• Collaborate with Housekeeping, Vendors, Suppliers, and resort departments to deliver seamless experiences.
• Handle payroll, scheduling, group and VIP communications, reports, and department documentation.
• Lead regular team meetings and ensure staff are trained in emergency and safety procedures.
• Assist other teams during high-demand periods to uphold teamwork and hospitality.

Skills

Front Office Mgmt

Leadership

Communication

Multi-tasking

MS Word & Excel

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Are you a hands-on hospitality leader who thrives in a fast-paced resort environment? Do you love developing teams, elevating guest experiences, and creating smooth, memorable arrivals for every guest who walks through the door? If so, we want to meet you!

We’re looking for an energetic and service-driven Front Desk Manager to oversee our Front Desk, PBX, Night Audit, Transportation, Concierge, and Room Control operations. This is a key leadership role responsible for ensuring exceptional guest service, seamless daily operations, and high-performing team members. You’ll serve as a primary support leader for the Front Office and play a direct part in delivering outstanding RCI Check-In/Check-Out scores.

What You’ll Do

• Lead and inspire a dynamic Front Office team—hiring, training, coaching, scheduling, and mentoring to ensure excellence.
• Oversee daily operations across multiple guest-facing departments, ensuring all service and safety standards are consistently met.
• Deliver top-tier guest service by anticipating needs, resolving issues quickly, and managing escalations with professionalism and care.
• Monitor room status, occupancy forecasting, and cash-handling accuracy—using daily reports and guest feedback to identify opportunities for improvement.
• Collaborate closely with Housekeeping, Vendors, Suppliers, and all resort departments to deliver seamless, elevated guest experiences.
• Manage administrative responsibilities including payroll, scheduling, group and VIP communications, reports, and department documentation.
• Facilitate regular team meetings, maintain strong communication across departments, and ensure all staff remain trained in emergency and safety procedures.
• Jump in to support other teams during high-demand periods and contribute to the resort’s culture of teamwork and hospitality.

What We’re Looking For

• 3–5 years of front office management experience—timeshare or resort experience highly preferred.
• A strong communicator with proven ability to lead, coach, and motivate teams.
• Skilled at handling multiple priorities and resolving problems with confidence and professionalism.
• Proficient in Microsoft Word and Excel.
• High School Diploma or GED required.
• Ability to work evenings, Fridays, Saturdays, Sundays, and holidays.

Why You’ll Love Working With Us

• Be part of a respected, guest-focused resort with a strong culture of teamwork and service excellence.
• Have a meaningful impact on guest satisfaction and overall resort success.
• Grow your career with a company that values leadership development and internal advancement.