Guest Group Host

The Salvation Army USA Western Territory; Scotts Valley (CA); On-site; USD 42,000 - 55,000; Full time

Job summary

The Salvation Army USA Western Territory invites applications for a Guest Group Host to welcome guests and coordinate lodging, meals, and meeting spaces at our California camps. You will ensure facilities are prepared, supervise setup, assist with meal service, and uphold safety and emergency procedures while maintaining confidentiality and teamwork.

Requirements include a high school diploma, a valid California driver’s license, and experience in guest hosting or hospitality; proficiency with

Qualifications

• High school diploma or equivalent required.
• Valid CA driver's license required.
• Experience in guest hosting (1 year preferred).
• Experience with Microsoft programs.

Responsibilities

• Ensure readiness of all camp facilities for incoming rental groups.
• Verify all work has been done on maintenance cleaning CheckList.
• Meet with Food Services Manager to review menu and mealtimes.
• Make sure radios are charged for both the guest group leader and RWG team.
• Make sure all trashcans and wastebaskets have a liner.
• Orient retreat staff to policies and emergency procedures and issue keys.
• Instruct retreat staff on the use of radios.
• Oversee table set-up.
• Re-supply and clean beverage counter.
• Orient whole group at first meeting to camp policies and emergency procedures.
• Assist in serving meals.
• Check and clean public bathroom areas.
• Re-set meeting areas.
• Monitor the guest schedule for any special requested items.
• Responsible for managing the end-of-stay procedures, including securing and powering down all lodging, meeting rooms, and dining facilities
• Oversee trash disposal, final billing preparation, and document any issues for repair
• Other related duties as required

Skills

Confidentiality

Team player

Communication

Attention to detail

Multi-tasking

Leadership

Diversity awareness

Education

High School Diploma

CA Driver's License

Tools

Microsoft Office

Job description

OVERVIEW:

The Guest Group Host welcomes and assists guests during their stay. Responsibilities include check-in, preparing lodging and meeting spaces, cleaning restrooms, hosting meals, and ensuring all details are handled. They work closely with camp staff to provide exceptional hospitality.

DUTIES AND RESPONSIBILITIES:

• Ensure readiness of all camp facilities for incoming rental groups
• Verify all work has been done on maintenance cleaning CheckList
• Meet with Food Services Manager to review menu and mealtimes
• Make sure radios are charged for both the guest group leader and RWG team
• Make sure all trashcans and wastebaskets have a liner
• Orient retreat staff to policies and emergency procedures and issue keys
• Instruct retreat staff on the use of radios
• Oversee table set-up
• Re-supply and clean beverage counter
• Orient whole group at first meeting to camp policies and emergency procedures
• Assist in serving meals
• Check and clean public bathroom areas
• Re-set meeting areas
• Monitor the guest schedule for any special requested items
• Responsible for managing the end-of-stay procedures, including securing and powering down all lodging, meeting rooms, and dining facilities
• Oversee trash disposal, final billing preparation, and document any issues for repair
• Other related duties as required

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent (required)
• Valid CA driver's license (required)
• Experience in guest hosting (1 year preferred)
• Experience with Microsoft programs

SKILLS AND ABILITIES:

• Maintain confidentiality
• Team player
• Great communication skills
• Detail oriented
• Ability to multi-task
• Ability to lead
• Ability to work with people from diverse backgrounds
• Ability to maintain confidentiality

EQUIPMENT USED:

• Modern Office Equipment and Relevant Software

PHYSICAL REQUIREMENTS:

• Ability to lift up to 25 lbs. (usually file boxes)

ADA Statement

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.

Acknowledgment of Religious Purposes of The Salvation Army:

Please note that The Salvation Army has a religious purpose and status as a church. We ask our employees that they do nothing to their relationship with The Salvation Army to undermine its religious mission. Employees must agree and understand that their services are a necessary part of The Army's religious purposes and their work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army's religious purposes.

At-Will:

Any employment relationship with this organization is of an "at-will" nature, which means that an Employee may resign at any time and the Employer may discharge an Employee at any time with or without cause. It is further understood that this "at will" employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization.

Qualifications

Education

High School or Equivalent (required)

Experience

• *Experience with Microsoft programs (preferred)
• *Experience in guest hosting (preferred)

Licenses & Certifications

• Motor Vehicle Check (required)
• Driver's License (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.