Guest Services Manager

Crestline Hotels & Resorts; New York (NY); On-site; USD 61,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Guest Services Manager to oversee all guest service activities, ensuring exceptional service standards. The role involves leading a motivated team, managing operations, and enhancing guest relations. Candidates should possess strong leadership skills and a background in hotel management. This full-time position offers a competitive salary and benefits.

Benefits

Medical/Vision/Dental

401k Savings Plan

Competitive PTO

Educational Assistance

Travel Discounts

Bonus Eligible

Qualifications

• Minimum of 2 years management experience in various Rooms Division positions.
• Familiarity with hotel information systems is required.

Responsibilities

• Lead and train Guest Services staff to ensure high service standards.
• Monitor guest comments and respond to operational demands.
• Prepare departmental financial forecasts and handle staffing.

Skills

Leadership

Communication

Customer Service

Education

High School Graduate

Tools

Microsoft Office

Job description

Join to apply for the Guest Services Manager role at Crestline Hotels & Resorts

1 week ago Be among the first 25 applicants

Join to apply for the Guest Services Manager role at Crestline Hotels & Resorts

Overview

The Guest Services Manager will assist in the planning, direction, coordination and execution of all activities and personnel within the Guest Services departments to include: Guest Services, bell/door, PBX, concierge (if applicable). The Guest Services Manager is responsible for ensuring that all Guest Services activities are carried out professionally, to standards and at the highest level of service. The Guest Services Manager will achieve desired outcomes through assisting in the creation, development and maintenance of a competent, motivated and empowered staff. The Guest Services Manager will effectively lead, train, coach, motivate, engage and provide feedback to the Guest Services staff on a daily basis.

$60,500.00 per year

Benefits

• Medical/Vision/Dental
• 401k Savings Plan
• Competitive PTO
• Educational Assistance
• Travel Discounts
• Bonus Eligible
  
  

Overview

The Guest Services Manager will assist in the planning, direction, coordination and execution of all activities and personnel within the Guest Services departments to include: Guest Services, bell/door, PBX, concierge (if applicable). The Guest Services Manager is responsible for ensuring that all Guest Services activities are carried out professionally, to standards and at the highest level of service. The Guest Services Manager will achieve desired outcomes through assisting in the creation, development and maintenance of a competent, motivated and empowered staff. The Guest Services Manager will effectively lead, train, coach, motivate, engage and provide feedback to the Guest Services staff on a daily basis.

Key Duties & Responsibilities

• Leadership / Mentoring role for Hotel's Guest Services employees.
• Maintain complete knowledge of all Guest Services department policies/service
• procedures.
• Maintain complete knowledge of: a) all hotel features and services b) all room types,
• rates, special package and promotions c) daily arrivals / departures / room availability d) scheduled in-house group activities
• Complete daily walk-through of Guest Services department areas observing the following
• and instructing designated personnel to rectify any organization deficiencies: Staffing -numbers, appearance, attitude Operational cleanliness and maintenance Service -appearance, merchandising, attitude General crispness, quality and consistency of operation Storage areas -organization, cleanliness, inventories and care of equipment Review and respond to daily operational demands as it relates to the hotel.
• Prepare weekly, monthly, quarterly and yearly departmental financial and payroll
• forecasts.
• Monitor and handle guest comments.
• Monitor security of public areas of the hotel.
• Establish par levels for supplies and equipment. Monitor effectiveness of departmental staffing guide Provide training, development, professional discipline, and positive support for all department employees to ensure qualitative standards and growth, depth and development.
• Monitor interviewing and selection of all departmental positions to ensure consistency in administering direction, development of quality, depth and growth, and maintenance of positive motivation, morale and efficiency.
• Create and maintain a quality, professional work environment.
• Administer performance evaluations for all departmental employees.
• Anticipate guests and employees needs and respond promptly.
• Promote positive guest relations at all times.
• Conduct pre-shift meeting to review information pertinent today's business.
• Facilitate departmental strategic planning meetings.
  
  

Education And Experience

• High School Graduate.
• Minimum of 2 years management experience in various Rooms Division positions.
• Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel information systems is required.
  
  

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

PI270016149

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

Referrals increase your chances of interviewing at Crestline Hotels & Resorts by 2x

Get notified about new Guest Services Manager jobs in New York, United States.

Customer Happiness Manager, Remote, Education Startup

New York, NY $70,000.00-$87,000.00 1 week ago

Senior Manager, Member Success Operations

New York, United States $83,700.00-$170,500.00 8 hours ago

Omni Customer Service Manager- Luxury Brand!

New York, NY $100,000.00-$115,000.00 2 days ago

Services Manager 1 - Customer Service Management - Manhattan/On-Site

Utica-Rome Area $101,600.00-$152,400.00 1 day ago

Lockport, NY $80,000.00-$85,000.00 2 weeks ago

Rochester, NY $74,000.00-$93,000.00 2 weeks ago

Jamaica, NY $86,000.00-$130,000.00 3 months ago

Albany, New York Metropolitan Area $60,000.00-$70,000.00 1 month ago

Client Care Supervisor, Flagstone Family Center

Client Care Supervisor, The Landing Family Shelter

Part-Time Client Care Supervisor, The Kings Inn Family Shelter

Assistant General Manager (Luxury Rental)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.