GUEST SERVICES MANAGER

Valid8 Financial, Inc.; Las Vegas (NV); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Job summary

Amara, a new private golf and social club in Las Vegas, seeks a Guest Services Manager to lead Front Services and Membership Services and to elevate the member experience with warmth, discretion, and personalized service.

You will develop and mentor the concierge and membership teams, ensuring seamless valet, vehicle management, and member support while reflecting Amara's luxury hospitality standards and genuine relationship building.

Qualifications

• Five or more years of progressive experience in luxury hospitality, private club operations, concierge services, or related customer-focused environment.
• Bachelor’s degree in Hospitality Management, Business Administration, Communications, or related field preferred.
• Prior leadership or supervisory experience with demonstrated ability to coach, develop, and motivate team members.
• Experience leading customer or member service teams in luxury hotels, resorts, private clubs, or similar service-driven environments.
• Proven ability to develop relationships, anticipate customer needs, resolve service concerns with professionalism, and create personalized experiences that foster loyalty.
• Strong leadership, communication, organizational, and interpersonal skills in a fast-paced environment.
• Experience establishing service standards, operating procedures, or departmental workflows preferred.
• Valid Nevada Driver's License with acceptable driving record is required.
• Proficiency with membership management systems and hospitality software, including Pacesetter.

Responsibilities

• Oversee Front Services and Membership Services operations, including valet services and member-facing support.
• Develop and lead concierge operations, membership administration, resident services, and personalized lifestyle support.
• Ensure every interaction reflects Amara's commitment to luxury hospitality and relationship building.
• Build and lead a service-focused team that anticipates member needs and delivers personalized experiences.
• Maintain warmth, elegance, and attention to detail across all guest touchpoints.

Skills

Warmth and discretion

Anticipate needs

Leadership and coaching

Communication

Attention to detail

Team collaboration

Education

Bachelor's degree in Hospitality Management, Business Administration, or Communications

Tools

Pacesetter

Membership management systems

Reservation platforms

Microsoft Office

Job description

Amara is a new private golf and social club in Las Vegas, designed as a refined retreat for members, their families, and their guests. Every detail of the employee, member, and guest experience is being built with purpose, care, warmth, and restraint.

We are assembling a team of individuals who believe hospitality is more than service – it is the thoughtful creation of how people feel.

This is no ordinary club environment. This is an opportunity to help shape one of the most distinctive hospitality experiences in the country.

WHAT WE LOOK FOR

Amara looks for team members who:

• Demonstrate warmth, professionalism, and discretion
• Anticipate needs before they are voiced
• Take ownership of the environment and experience
• Communicate calmly and respectfully
• Maintain exceptional standards of presentation and detailContribute positively to team culture and collaboration
• Protect the tone, privacy, and integrity of the club environment

ABOUT THE ROLE

The Guest Services Manager will bring the Amara experience to life by overseeing all aspects of Front Services and Membership Services operations, including valet services, vehicle management, golf bag and cart services, pre-and post-member coordination, and member-facing support. As a key leader within Hospitality, you will develop team members of the Club's concierge operations, membership administration, resident services, and personalized lifestyle support while ensuring every interaction reflects Amara's commitment to luxury hospitality, thoughtful service, and genuine relationship building. You will build and lead a service-focused team that anticipates member needs, delivers personalized experiences, and reflects the warmth, elegance, and attention to detail that defines the Amara lifestyle.

QUALIFICATIONS

• Five (5) or more years of progressive experience in luxury hospitality, private club operations, concierge services, member services, hotel operations, guest relations, or related customer-focused environment.
• Bachelor's degree in Hospitality Management, Business Administration, Communications, or a related field preferred.
• Prior leadership or supervisory experience with demonstrated ability to coach, develop, and motivate team members.
• Demonstrated experience leading customer or member service teams while delivering exceptional hospitality within luxury hotels, resorts, private clubs, residential communities, or similar service-driven environments.
• Proven ability to develop strong relationships, anticipate customer needs, resolve service concerns with professionalism, and create personalized experiences that foster long-term loyalty and satisfaction.
• Exceptional leadership, communication, organizational, and interpersonal skills with the ability to effectively manage multiple priorities while maintaining composure in a fast-paced environment.
• Experience establishing service standards, operating procedures, or departmental workflows preferred.
• Valid Nevada Driver's License with acceptable driving record is required.
• Proficiency with membership management systems, reservation platforms, Microsoft Office Suite, and other hospitality technology, with the ability to quickly learn new software applications. Prior experience using Pacesetter is a desired skillset.
• Ability to work in fast-paced high-touch environments.
• Ability to maintain professionalism under pressure.

Availability to work evenings, weekends, holidays, and varied schedules as needed.

BENEFITS OF BEING AMARA

At Amara, we curate belonging before we ask for performance and then we develop performance worthy of the setting, the team, and the members we serve. We’ve designed our team member experience with the same care and intentionality that our members will receive.

Joining us comes with meaningful onboarding, training, leadership support, and our commitment to an environment where people feel welcomed, prepared, respected, and proud to contribute.

You’ll also gain access to other team member benefits like medical, dental, vision, paid time off, and so much more!