Guest Services Manager

Hilton Garden Inn; Hattiesburg (MS); On-site; USD 40,000 - 55,000; Full time

Job summary

Hilton Garden Inn is seeking a full-time Guest Services Manager for its Hattiesburg location. In this role, you will ensure customer satisfaction, oversee daily operations, and manage the front desk staff, offering a positive and attentive guest experience. Ideal candidates will have a degree in Hospitality Management and possess strong supervisory, problem-solving, and communication skills, all while fostering a collaborative team environment.

Qualifications

• Entry level position in Guest Services Management.
• Required to oversee daily operations and manage guest satisfaction.
• Must possess strong supervisory and communication skills.

Responsibilities

• Oversee daily operations to ensure exceptional guest experiences.
• Conduct training and development for staff members.
• Manage receptionist duties to maintain high communication standards.

Skills

Supervisory Skills

Customer Satisfaction

Effective Communication

Receptionist Duties

Problem-solving

Team Collaboration

Education

Bachelor's degree in Hospitality Management

Job description

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Company Description

Hilton Garden Inn is a renowned brand offering upscale, affordable accommodations and modern amenities to business and leisure guests worldwide. With a commitment to making each guest's stay better and brighter, Hilton Garden Inn has over 1,000 hotels in 60 countries and territories. Discover a positive experience at Hilton Garden Inn by booking online or through the Hilton Honors app.

Role Description

This is a full-time, on-site role for a Guest Services Manager located in Hattiesburg, MS. The Guest Services Manager will oversee daily operations, ensure customer satisfaction, manage receptionist duties, and maintain high communication standards to provide an exceptional guest experience while conducting training, development, and administrative work.

Qualifications

• Supervisory Skills
• Customer Satisfaction and Customer Service
• Effective Communication
• Experience in Receptionist Duties
• Strong problem-solving abilities
• Ability to work collaboratively in a team environment
• Bachelor's degree in Hospitality Management or related field

Seniority level

• Entry level

Employment type

• Full-time

Industries

• Hospitality

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