Assistant Guest Services Manager

Evolution Parking and Guest Services; New Orleans (LA); On-site; USD 40,000 - 55,000; Full time

Job summary

Evolution Parking and Guest Services in New Orleans is seeking an Assistant Guest Services Manager to assist with valet operations. The ideal candidate will have at least 2 years of management experience, strong customer service skills, and knowledge of business practices. Responsibilities include ensuring service quality, preparing schedules, and supporting the Guest Services Manager in daily operations. This position offers opportunities for advancement within the company.

Qualifications

• Understanding of general business practices including accounting, human resources, and customer service.
• Valid US Driver's License.
• 2+ years in a management position.

Responsibilities

• Ensure outstanding service by providing a friendly environment.
• Assist in coordinating valet operation activities.
• Recommend measures to improve guest satisfaction.
• Conduct daily huddles during all shifts.
• Prepare schedules and compile payroll data.
• Assist with processing deposit verifications.

Skills

Strong customer service skills

Excellent oral and written communication skills

Strong technology proficiency

Organizational skills

Ability to work as part of a team

Attention to detail

Multitasking ability

Education

Associate's Degree, High School Diploma, or GED

Tools

HRIS platforms (e.g. ADP)

Job description

Job Summary

The Assistant Guest Services Manager will be responsible for assisting the Guest Services Manager in overseeing and coordinating all activities related to the Valet operations. The Assistant Guest Services Manager will proactively approach, greet, and acknowledge all customers in a friendly, professional manner and provide quick, responsive customer service.

Responsibilities

• Ensure each guest receives outstanding service by providing a friendly environment, which includes proactive greeting and thanking each guest.
• Assist the Guest Services Manager in coordinating all activities related to valet operation.
• Recommend measures to improve performance, guest satisfaction, and increase efficiency.
• Perform Evolution and Forbes Standards training as required.
• Assist the Guest Service Manager in conducting the “Daily Huddle” during all shifts.
• Authorize and manage break schedules and other shift options as required.
• Ensure standards of professionalism and cleanliness are always maintained.
• Recruit qualified applicants for each position; ensuring adequate staff meet operational requirements.
• Provide feedback to the Guest Service Manager for associate performance reviews and driving evaluations.
• Provide input on personnel actions such as hiring, promotions, disciplinary measures, and termination.
• Ensure quality assurance and management visibility to maintain high standards of quality, reliability, and safety.
• Motivate and persuade team members to provide exceptional service.
• Assist the Guest Services Manager in monitoring and enforcing established dress code and hygiene guidelines, including being properly identified, consistently applied, and followed.
• Prepare schedules and compile payroll data as requested by the Guest Services Manager.
• Assist with processing deposit verifications and auditing cash flow, tip pool, ticket counts, key counts, car counts, and management-approved complimentary parking.
• Conduct lot inspections and suggest functional improvements as requested by the Guest Services Manager.
• Assist the Guest Services Manager with prompt investigation of claims, providing support whether denied or approved.
• Other duties as assigned.

Minimum Education Required

• Associate's Degree, High School Diploma, or GED required, or relevant working experience.
• Understanding of general business practices including accounting, human resources, and customer service.

Minimum Experience Required

• Experience in valet parking.
• Valid US Driver's License.
• 2+ years in a management position.
• Experience with HRIS platforms, such as ADP.
• Experience with Customer Service.

Skills Required

• Strong customer service and client relationship skills.
• Excellent oral and written communication skills.
• Strong technology proficiency.
• Strong organizational skills with a proven track record of meticulous attention to detail and accuracy.
• Ability to collaborate effectively and work as part of a team.
• Exceptional attention to detail and ability to multitask in a fast-paced, deadline-driven environment.

Equal Opportunity Employer

Evolution Parking & Guest Services is proud to be an Equal Opportunity Employer with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.