Guest Services Manager

TownePlace Suites Anaheim; Anaheim (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading hospitality company is looking for a Front Desk Supervisor to oversee guest services and manage the front desk team. The ideal candidate will ensure high standards of guest satisfaction, coordinate with various departments, and maintain efficient operations. This role requires strong leadership, excellent communication skills, and a passion for customer service. Join a fun and friendly team dedicated to providing exceptional hospitality.

Benefits

401(k)

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Wellness resources

DailyPay: access to your already earned wages before payday

Qualifications

• Must possess a thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment, acting as a team leader.

Responsibilities

• Ensure guests are treated efficiently and courteously.
• Manage scheduling of the front desk team.
• Address guest concerns and ensure follow-up.

Skills

Organizational Skills

Communication Skills

Team Leadership

Customer Service

Computational Ability

Basic Computer Skills

Tools

FOSSE

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Wellness resources

Company Overview

We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers, flexible schedules and steady employment, extra cash, or career growth. We hire friendly employees who provide quality service.

Job Summary

Responsible for supervising the front desk area, maintaining data on future room occupancy, tracking reservation requests, hiring and training new sales and service associates, and maintaining liaison with sales, food and beverage, housekeeping, maintenance, and accounting departments. Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guests' questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.

Responsibilities:

• Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
• Scheduling/managing the front desk team.
• Working with the other departments to create a clean transition in communications.
• Address all guest concerns and ensure follow-up is complete
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
• Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.

Qualifications:

• Highly organized.
• Must possess a thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment, with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.

Knowledge in:

• Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.
• Frequent Stay Program
• Property Management System: FOSSE.
• Reservations procedures, including cancellations and walking guest
• Phone etiquette and answering procedures, be able to answer inquiries of shopping, dining, entertainment, and travel directions.
• Daily hotel operations, check daily events and bulletin boards and be up to date on changes, new procedures, and events.
• Manager on Duty functions when necessary or as scheduled

Benefits/Perks:

• Medical, Dental, and Vision Insurance Options
• Paid time off and 401(k) for full-time employees
• All employees get discounts on hotels across the country
• Opportunities for bonuses each month
• DailyPay: access to your already earned wages before payday