Guest Services Manager

Hampton Inn & Suites Altus; Altus (OK); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Supervisor who embodies a fast, fun, and friendly approach to guest service. In this dynamic role, you will oversee the front desk operations, ensuring that guests receive exceptional service while managing a team of associates. Your responsibilities will include tracking reservations, hiring and training staff, and collaborating with various departments to enhance guest experiences. If you thrive in a team-oriented environment and enjoy making guests feel welcome, this is the perfect opportunity for you to grow your career in a supportive and vibrant workplace.

Benefits

401(k)

Performance Bonus

Dental Insurance

Employee Discounts

Health Insurance

Paid Time Off

Vision Insurance

Wellness Resources

DailyPay Access

Qualifications

• Highly organized with strong guest service and communication skills.
• Ability to work effectively in a team environment as a leader.

Responsibilities

• Supervise front desk operations and ensure efficient guest service.
• Manage scheduling and maintain communication with other departments.
• Address guest concerns and oversee bell staff activities.

Skills

Organizational Skills

Guest Service Knowledge

Communication Skills

Team Leadership

Basic Computational Ability

Basic Computer Skills

Job description

Company Overview

We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

Job Summary

Responsible for supervising the front desk area, maintaining data on future room occupancy, tracking reservation requests, hiring and training new sales and service associates, and maintaining liaison with sales, food and beverage, housekeeping, maintenance, and accounting departments. Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.

Responsibilities:

• Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
• Scheduling/managing the front desk team.
• Working with the other departments to create a clean transition in communications.
• Address all guest concerns and ensure follow up is complete.
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
• Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.

Qualifications:

• Highly organized.
• Must possess a thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.

Benefits:

• 401(k)
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance
• Wellness resources
• Medical, Dental, and Vision Insurance Options
• Paid time off and 401(k) for full-time employees
• All employees get discounts on hotels across the country
• Opportunities for bonuses each month
• DailyPay: access to your already earned wages before payday