Guest Services Leader: Flexible Hours, Team Coach

Pilot Travel Centers LLC.; Tulsa (OK); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Fuel Discount

Nation-wide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company in Tulsa, OK seeks a Shift Leader to supervise store operations and support managers in daily tasks. The ideal candidate will deliver exceptional customer service and help maintain a well-run facility. The role requires adaptability to a dynamic retail environment and a teamwork mindset.

The position offers a competitive starting pay and opportunities to grow within a large, nationwide network of travel centers. Prior retail experience is preferred.

Qualifications

• Previous experience or working knowledge of retail operations.
• Excellent customer service skills and the ability to maintain a customer-focused culture.
• Proficiency with a calculator, computer, and other equipment.
• Ability to work as part of a team and interact with diverse stakeholders.
• Flexible schedule including nights, days, weekends and holidays.
• Background check is required.

Responsibilities

• Oversee store operations and supervise employees to ensure smooth day-to-day performance.
• Provide outstanding customer service and respond to guest needs promptly.
• Assist store managers with tasks to keep facilities well-maintained and running smoothly.
• Support scheduling and staffing coverage across rotating shifts.

Skills

Retail operations

Customer service

Calculator proficiency

Team collaboration

Flexible schedule

Background check

Job description

Pilot Company in Tulsa, OK seeks a Shift Leader to supervise store operations and support managers in daily tasks. The ideal candidate will deliver exceptional customer service and help maintain a well-run facility. The role requires adaptability to a dynamic retail environment and a teamwork mindset.

The position offers a competitive starting pay and opportunities to grow within a large, nationwide network of travel centers. Prior retail experience is preferred.