Guest Services Leader: Elevate Guest Experience & Ops

My Vacation Haven, LLC; Hilton Head Island (SC); On-site; USD 42,000 - 54,000; Full time

Job summary

My Vacation Haven, LLC on Hilton Head Island is seeking a proactive Guest Services Supervisor to lead our guest services team, oversee reservations, and ensure exceptional hospitality across all guest touchpoints. You will coordinate schedules, coach staff, and act as a liaison across shifts to maintain smooth operations.

The role requires strong communication, leadership, and proficiency with Track, Breezeway, and Pulse, plus the ability to manage bookings, contracts, and guest inquiries while

Qualifications

• Proven experience in hospitality, guest services, or reservations.
• Strong leadership and team-building abilities.
• Excellent written and verbal communication.
• Proficiency with Track, Breezeway, Pulse, and related hospitality software (or willingness to learn).
• High attention to detail, organization, and time management.
• Customer-focused mindset with a commitment to guest satisfaction.

Responsibilities

• Train, coach, and supervise all Guest Services Agents across shifts.
• Assign daily duties and schedules to ensure optimal staffing.
• Oversee reservation activities in Track and manage contracts and payments.
• Monitor guest communications (phone, email, and messages) and support booking efforts.
• Coordinate with maintenance and housekeeping on guest-reported issues.
• Utilize Track, Breezeway, and Pulse to monitor team performance and metrics.
• Maintain policy, procedure, and contract communication with guests.

Skills

Leadership

Hospitality experience

Communication

Software proficiency

Tools

Track

Breezeway

Pulse

Job description

My Vacation Haven, LLC on Hilton Head Island is seeking a proactive Guest Services Supervisor to lead our guest services team, oversee reservations, and ensure exceptional hospitality across all guest touchpoints. You will coordinate schedules, coach staff, and act as a liaison across shifts to maintain smooth operations.

The role requires strong communication, leadership, and proficiency with Track, Breezeway, and Pulse, plus the ability to manage bookings, contracts, and guest inquiries while