Guest Services Leader - Drive Store Ops & Customer Service

Pilot Company; Laredo (TX); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Fuel Discount

Nation-wide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Job summary

Pilot Company in Laredo, TX is seeking a Shift Leader to supervise store operations and deliver exceptional customer service. You will support managers, help maintain a clean, well-functioning facility, and respond to customer needs with a proactive mindset.

The ideal candidate has retail experience, strong math and computer skills, and a flexible schedule including nights, weekends, and holidays. Background checks are required and fuel discounts are offered.

Qualifications

• Previous experience or working knowledge of retail operations.
• Incredible customer service skills & the ability to help maintain a customer focused culture.
• Must be proficient with a calculator, computer, and other equipment.
• Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives.
• Must be able to work a flexible schedule of nights, days, weekends, and holidays.
• Background check is required.

Responsibilities

• Supervise employees and general operations of the store.
• Respond to the needs of customers with excellent service.
• Assist managers with tasks to keep facilities well-maintained and running smoothly.
• Be knowledgeable of store operations and PFJ's commitment to quality and customer service.

Skills

Retail operations

Customer service

Calculator proficiency

Teamwork

Flexible schedule

Cash handling

Job description

Pilot Company in Laredo, TX is seeking a Shift Leader to supervise store operations and deliver exceptional customer service. You will support managers, help maintain a clean, well-functioning facility, and respond to customer needs with a proactive mindset.

The ideal candidate has retail experience, strong math and computer skills, and a flexible schedule including nights, weekends, and holidays. Background checks are required and fuel discounts are offered.