Guest Services: Lead Worker, Dousman’s Mill

Mackinac; Michigan; On-site; USD 18,000 - 25,000; Full time

Job summary

Mackinac State Historic Parks in Mackinaw City seeks a Lead Worker to supervise Guest Services Representatives at Dousman’s Mill and perform Museum Store Clerk duties. The role includes scheduling, training, and handling daily financial procedures while delivering friendly guest service in a bustling seasonal setting.

Work is 32–40 hours per week, including weekends and holidays, at the David A. Armour Visitor’s Center with occasional site assignments.

Qualifications

• High school graduate.
• Ability to supervise people of all ages.
• Familiarity with computers is helpful but not required.
• Ability to communicate effectively both verbally and in writing.

Responsibilities

• Put our visitors first by treating them as respected guests and serving their needs.
• Function as a Guest Services Representative at regular sales areas.
• Perform the checkout procedures of Guest Services Representatives as outlined in the established guidelines.
• Perform the duties of the Museum Store Clerk to maintain the Dousman’s Mill Museum Store.
• Be responsible for office activities at Dousman’s Mill, receive and direct telephone calls, receive and direct visitors to requested destinations, and implement all office procedures as outlined in the office procedure policy.
• Assist Guest Services Representatives with problems arising with computerized cash registers, coupons, group tours and visitor-related issues, as needed.
• Assist the Sales Assistant with the training of guest services staff.
• Other related duties as assigned.

Skills

Supervisory ability

Communication

Bookkeeping

Computer familiarity

Education

High school graduate

Tools

Calculator

Typewriter

Copy machine

Cash register

Job description

Department: Marketing
Locations:Mackinaw City
Start/End Date: Early May into early September
Pay Rate: Starting at $15.75/hr

Mackinac State Historic Parks staff members are committed to providing friendly, courteous service to the public. All work-related tasks will be performed in a professional, competent manner. The Lead Worker at Dousman’s Mill serves visitors to Mackinac State Historic Parks by scheduling and supervising Dousman’s Mill Guest Services Representatives and performing the duties of a Museum Store Clerk to maintain museum store programs and handling all aspects of daily financial accounting.

Work Location and Schedule

The workstation for this position is the David A. Armour Visitor’s Center at Dousman’s Mill in Mackinaw City; however, the employee may be assigned to work at any MISPC site as directed. Work location may change during the season. Must be able to work, evenings, holidays and weekends. Days and hours worked may vary as park needs dictate.

Responsibilities

• Put our visitors first by treating them as respected guests and serving their needs.
• Function as a Guest Services Representative at regular sales areas.
• Perform the checkout procedures of Guest Services Representatives as outlined in the established guidelines.
• Perform the duties of the Museum Store Clerk to maintain the Dousman’s Mill Museum Store.
• Be responsible for office activities at Dousman’s Mill, receive and direct telephone calls, receive and direct visitors to requested destinations, and implement all office procedures as outlined in the office procedure policy.
• Assist Guest Services Representatives with problems arising with computerized cash registers, coupons, group tours and visitor-related issues, as needed.
• Assist the Sales Assistant with the training of guest services staff.
• Other related duties as assigned.

Requirements

• High school graduate.
• Ability to supervise people of all ages.
• Familiarity with computers is helpful but not required.
• Ability to communicate effectively both verbally and in writing (ability to read and write).
• Ability to perform simple bookkeeping procedures.
• Ability to operate basic office machinery such as calculators, typewriters, copy machines and computerized cash registers.
• Ability to maintain professional confidentiality.
• Ability to maintain composure during stressful situations.
• Due to the supervisory nature of this position, the lead worker will normally work 32 to 40 hours per week, which will include Saturday and/or Sunday.

Physical Requirements

Stretching and bending are moves commonly made throughout the day by employees in this position. The employee must have the ability to do the following activities, with or without reasonable accommodation: frequent lifting, carrying, transporting, loading and unloading of up to 35 lbs., walking long distances and up steep inclines in all weather conditions, frequent twisting, bending, stooping, reaching and grasping, sitting and/or standing for long periods of time, and the ability to utilize ferry boat transportation to and from Mackinac Island if needed.

Supervision

In conjunction with the Sales Assistant, this position directly supervises Guest Services Representatives at Dousman’s Mill. Position reports to the Sales Assistant on all customer service procedures and to the Sales Manager for all museum store concerns. The Chief of Accounting will supervise all accounting procedures and office activities.

General Position Information

This is a temporary seasonal at-will position which serves at the will of the employer and does not include recall rights or benefits (other than those mandated by governmental laws). This position will expire at the time employment is ended for the season and the employee does not have recall rights to this or any other MSHP position in the future. Specifically, the park is under no obligation to hire the individual in subsequent seasons. The number of weeks and hours worked may vary as park needs dictate. Additional information will be provided upon employment.

Due to the high volume of applications, only those applicants invited to interview will be contacted.

Questions or cannot apply online?
Please contact:
Employment
P.O. Box 873
Mackinaw City, MI 49701
231-436-4100 x111