Guest Services Lead - Patient Experience & Team Development

UAB Medicine; Birmingham (AL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Educational assistance

Paid time off

PSLF eligible

Job summary

UAB Medicine in Birmingham, AL seeks a Guest Services professional to assist daily operations and support staff, ensuring a smooth patient or guest experience. This role participates in leadership structures, supports scheduling, and helps train new employees under supervisor guidance.

The department emphasizes collaboration across campuses and aims to deliver high-quality care while maintaining efficient service standards and staff development.

Qualifications

• High school diploma or equivalent and 1 year of experience in customer service, healthcare or hospitality required.
• Work experience may substitute for education requirement.

Responsibilities

• Assist and execute daily duties to ensure operations are effective and employees are supported.
• Coordinate/supervise the Lead positions in the department and assist supervisors and managers with scheduling and training.
• Communicate with employees and other departments; act as the escalation path for leadership issues.

Skills

Customer service

Healthcare experience

Hospitality experience

Education

High school diploma or equivalent

Job description

UAB Medicine in Birmingham, AL seeks a Guest Services professional to assist daily operations and support staff, ensuring a smooth patient or guest experience. This role participates in leadership structures, supports scheduling, and helps train new employees under supervisor guidance.

The department emphasizes collaboration across campuses and aims to deliver high-quality care while maintaining efficient service standards and staff development.