Guest Services Lead — Front Desk & Team Coach

Concord Embassy Suites - Atrium Hospitality; Concord (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(k) match

Comprehensive health coverage

Paid time off

Brand discounts

DailyPay

Tuition reimbursement

Job summary

Concord Embassy Suites - Atrium Hospitality in Concord, NC is seeking a front desk associate to deliver exceptional guest service and support daily hotel operations.

You will handle check-ins/outs with warmth, train new team members, resolve guest issues quickly, and assist with event sheets and business center tasks. A high school diploma and comfort with hotel software are required.

Qualifications

• Customer service experience required.
• Experience in hospitality or leadership preferred.
• High school diploma or equivalent.
• Tech savvy enough to use hotel systems.
• Able to lift 50 lbs and stand for long periods.

Responsibilities

• Oversee front desk operations and solve guest issues.
• Handle guest check-ins and check-outs with warmth.
• Support and train front desk team members.
• Manage daily tasks like event sheets and lobby upkeep.

Skills

Customer service

Tech savvy

Communication

Team leadership

Education

High school diploma

Tools

Hotel software

Job description

Concord Embassy Suites - Atrium Hospitality in Concord, NC is seeking a front desk associate to deliver exceptional guest service and support daily hotel operations.

You will handle check-ins/outs with warmth, train new team members, resolve guest issues quickly, and assist with event sheets and business center tasks. A high school diploma and comfort with hotel software are required.