Guest Services Lead

Troon; Show Low (AZ); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with employer match

Job summary

Torreon Golf Club in Show Low, AZ, seeks a full-time Guest Services Lead for a seasonal role lasting up to six months. The position focuses on leading outside service operations, maintaining practice facilities, and ensuring a welcoming experience for members and guests while supporting events and tournaments.

The role requires strong leadership, clear communication, and a proactive approach to service standards in a busy golf club environment. This is an on-site position associated with Troon.

Responsibilities

• Supervise and coordinate daily outside service operations
• Ensure carts are cleaned, prepared, and staged to club standards
• Oversee bag handling and storage with care and professionalism
• Maintain the driving range, short game areas, and practice facilities
• Monitor pace of play support and first tee organization
• Serve as a communication bridge between the golf shop and outside staff
• Assist with tournament setup, signage placement, and special event preparation
• Train and mentor outside service staff on service standards and procedures
• Ensure all areas (bag drop, cart barn, staging areas) remain clean and organized

Job description

Torreon Golf Club, located in Show Low, AZ, is pleased to announce an excellent career opportunity for a full-time Guest Services Lead! We are seeking a motivated individual who is interested in contributing to a positive experience for our members and guests while continuing to grow their knowledge of golf club operations. As an associate of Troon, you will contribute to a global leader in golf and community management.

Role Type

Seasonal (Position will last 6 months or less)

Position Overview

The Guest Services Lead manages cart staging, bag drop operations, practice facility presentation, and overall flow of play. This individual sets the tone for service culture by leading by example and providing direction, training, and support to Guest Services Attendants.

Primary Responsibilities

• Supervise and coordinate daily outside service operations
• Ensure carts are cleaned, prepared, and staged to club standards
• Oversee bag handling and storage with care and professionalism
• Maintain the driving range, short game areas, and practice facilities
• Monitor pace of play support and first tee organization
• Serve as a communication bridge between the golf shop and outside staff
• Assist with tournament setup, signage placement, and special event preparation
• Train and mentor outside service staff on service standards and procedures
• Ensure all areas (bag drop, cart barn, staging areas) remain clean and organized

Leadership & Service Standards

The ideal candidate demonstrates strong leadership skills, reliability, and a proactive approach to problem-solving. This role requires excellent communication, attention to detail, and the ability to manage multiple moving parts during busy tee times and events. The Guest Services Lead must foster a positive, team‑first culture while ensuring members consistently feel welcomed and valued.

Benefits & Other Compensation

• Healthcare Benefits - Medical, Dental, and Vision coverage
• Retirement Benefits - 401(k) with employer match (19 years of age and older)

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company’s discretion.

About Troon

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world's largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.