Guest Services Lead

City-of-Golden-Valley,-Mn; Golden Valley (MN); On-site; USD 21,000 - 30,000; Part time

Job summary

City of Golden Valley seeks a role to lead Brookview operations, supervising part-time staff in the absence of the Recreation Supervisor and ensuring guest services, reservations, and event support run smoothly. Hours are flexible and primarily evenings and weekends to cover peak times.

Responsibilities include coordinating facility operations, collecting user fees, and promoting community programs while maintaining safety and enforcing center rules.

Qualifications

• High School diploma or GED or equivalent.
• 18 years of age.
• Customer service experience.
• Experience working with computers.

Responsibilities

• Manage reservations, registration and inventory of guest services and lobby areas.
• Collect user fees and provide daily financial and attendance reporting.
• Assist with implementation and promotion of special events and community programs.
• Answer/direct phone calls, and manage guest services area.
• Coordinate facility operations and ensure quality and safety of events and services.

Skills

Customer service

Cash handling

Computers

Education

High School diploma or GED

Tools

Computers

Job description

This position will provide leadership and customer service at Brookview during facility operations. This position will supervise part-time employees in absence of the Recreation Supervisor. Staff will supervise participants to ensure safety, and enforcement of rules/regulations. Hours are flexible, depending on shift.

Hours of operation

Monday-Friday: 5PM-9:00PM, Saturday: 8:00AM-9:00PM, Sunday: 9:00AM-6:00PM

Reasonable accommodations may be made to enable individuals to perform these essential functions:

1. Manage reservations, registration, and inventory of guest services and lobby areas.
2. Collect user fees and provide daily financial and attendance reporting.
3. Assist with implementation and promotion of special events and community programs.
4. Answer/direct phone calls, and manage guest services area.
5. Coordinate facility operations and ensure quality and safety of events and services.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Supervisory Responsibility

This position does (not) have employee supervisory responsibilities. Staff will supervise participants to ensure safety, and enforcement of rules/regulations.

Minimum Qualifications

• High School diploma or GED equivalent.
• 18 years of age.
• Customer service experience.
• Experience working with computers.

Desired Qualifications

• CPR/First Aid/AED Certifications.
• Previous cash handling experience.
• Previous community center/event center experience.

Work is conducted mostly indoors. Employee is subject to both inside and outside environmental conditions. Employee is subject to noise, during events and activities, but generally free from additional work hazards.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee is frequently required to remain in a stationary position, as well as operate computers and other office equipment, such as a copy machine, printer, and telephone, as well as equipment/tools consistently found community center operations, and maintenance. Staff will frequently read and interpret documents, including safety manuals and operating procedures. Staff will frequently traverse around the community center. Will occasionally lift items, including recreation equipment weighing up to 50 pounds.

EEO Statement

The City of Golden Valley is an Equal Employment Opportunity organization.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.