Guest Services Host — Stadium Events, Flexible Hours

Delaware North at KeyBank Center; Buffalo (NY); Sur place; USD 22 000 - 25 000; Temps partiel

Avantages offerts par ce poste

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Résumé du poste

Delaware North at KeyBank Center in Buffalo, NY is seeking a seasonal Host to welcome guests and manage the host station at events. This tipped, hourly role pays $16.00–$18.00 per hour, with weekly pay and a benefits-friendly offering described by the company.

The position requires friendly, professional communication, the ability to work in a fast-paced environment, and willingness to work nights, weekends, and holidays. Prior guest service experience is preferred.

Qualifications

• Experience in a guest service environment preferred.
• Excellent communication with guests and team members.
• Ability to work nights, weekends, and holidays as scheduled.

Responsabilités

• Welcome visitors warmly at the club entrance, check tickets or credentials, and verify access to all-inclusive areas.
• Monitor the all-inclusive buffet, lounge, or seating areas to ensure cleanliness, organization, and proper stock levels.
• Answer questions, offer clear directions, and ensure high levels of satisfaction throughout the event.
• Maintain consistent and accurate communications with Management, demonstrate proactive guest relations, and elevate any guest complaints swiftly and proactively.
• Spot special requests (like high chairs or accessibility needs) before guests ask. Maintain guest notes to greet returning or VIP guests by name and acknowledge special occasions.
• Work closely with servers, kitchen staff, and event managers to handle crowd flow and special requests.
• Brief floor staff on event timelines, incoming parties, VIPs, or specific customer preferences.

Connaissances

Guest service

Communication

Description du poste

Delaware North at KeyBank Center in Buffalo, NY is seeking a seasonal Host to welcome guests and manage the host station at events. This tipped, hourly role pays $16.00–$18.00 per hour, with weekly pay and a benefits-friendly offering described by the company.

The position requires friendly, professional communication, the ability to work in a fast-paced environment, and willingness to work nights, weekends, and holidays. Prior guest service experience is preferred.