Guest Services Host — Fast-Paced Casino & Hotel

Potawatomi Casino | Hotel; Milwaukee (WI); On-site; USD 16,000 - 23,000; Full time

Job summary

Potawatomi Casino | Hotel in Milwaukee is seeking a Ru Yi Host who genuinely enjoys guest service and can balance hospitality with efficiency. You will seat guests, manage the seating chart, assist with to-go orders, and greet guests with warmth while providing accurate information about menus and directions.

The role requires flexibility for shifts, ability to work evenings and weekends, and readiness to obtain Responsible Alcohol and ServSafe certifications within 90 days.

Qualifications

• High school diploma or equivalent; 1 year related experience preferred.
• Ability to obtain Responsible Alcohol and ServSafe certifications within 90 days.
• Ability to interact with guests and team members professionally.
• Ability to work irregular hours including late nights, early mornings, weekends, and holidays.
• Must be able to stand, walk, and lift up to 25 pounds; PPE as required.

Responsibilities

• Seat guests and manage the seating chart to optimize flow.
• Input reservations and guest requests into a digital system.
• Assist guests with online ordering/Kiosks for to-go orders.
• Greet guests with a friendly expression and good wishes.
• Answer the phone with a cheerful introduction and clear speech.
• Assist with to-go food transport and maintain a clean work area.
• Maintain knowledge of venue, menus, promotions, and policies.
• Support servers and bussers by clearing and resetting tables as needed.
• Work at other venues as assigned based on business needs.

Skills

Guest service

Professional interaction

Teamwork

Communication

Education

High school diploma or equivalent

Job description

Potawatomi Casino | Hotel in Milwaukee is seeking a Ru Yi Host who genuinely enjoys guest service and can balance hospitality with efficiency. You will seat guests, manage the seating chart, assist with to-go orders, and greet guests with warmth while providing accurate information about menus and directions.

The role requires flexibility for shifts, ability to work evenings and weekends, and readiness to obtain Responsible Alcohol and ServSafe certifications within 90 days.