Guest Services & Hospitality Ambassador

Knox Area Rescue Ministries; Knoxville (TN); On-site; USD 13,000 - 18,000; Full time

Job summary

KARM (Knoxville Area Rescue Ministries) is seeking a Guest Services Team Member to provide biblical hospitality, support guest intake, and ensure a calm, safe environment for guests, volunteers, and staff. The role emphasizes compassion, de-escalation, and trauma-informed interaction within a busy shelter setting.

Key duties include assisting with orientation, bed and program navigation, documentation, and collaborating with Programs, Facilities, and Security teams to uphold policies and safety.

Qualifications

• 2–3 years of relevant experience preferred.
• Ability to remain calm and show compassion in stressful situations.
• Willingness to obtain CPR/First Aid certification if not current.

Responsibilities

• Greet guests, volunteers, and staff warmly and respectfully.
• Assist with intake, orientation, and dormitory assignments.
• Maintain a safe, welcoming environment in common areas and entrances.

Skills

Interpersonal communication

De-escalation

Compassionate service

Crisis management

Teamwork

Education

CPR/First Aid certification

Tools

Microsoft Office

Job description

KARM (Knoxville Area Rescue Ministries) is seeking a Guest Services Team Member to provide biblical hospitality, support guest intake, and ensure a calm, safe environment for guests, volunteers, and staff. The role emphasizes compassion, de-escalation, and trauma-informed interaction within a busy shelter setting.

Key duties include assisting with orientation, bed and program navigation, documentation, and collaborating with Programs, Facilities, and Security teams to uphold policies and safety.