Guest Services Greeter

asmglobal; Denver (CO); On-site; USD 24,796 - 33,062; Full time

Job summary

Colorado Convention Center/Legends Global is hiring a Guest Services Greeter to warmly welcome guests and guide them to requested locations. The role involves assisting guests at the reception, answering questions, and maintaining a positive image of the center.

Qualifications include a high school diploma/ GED (preferred), strong communication skills, and the ability to work a varied schedule including days, evenings, weekends and holidays.

Qualifications

• Demonstrate excellent communication and inter-personal skills.
• Provide customer service in a professional manner.
• Able to work with diverse groups and follow directions.

Responsibilities

• Meet and greet guests; provide directions within the facility.
• Cover reception desk for in-person guests and callers.
• Inform guests of amenities and walking distances.
• Address guest questions and resolve issues; escalate when needed.
• Refer difficult questions to supervisor for proper resolution.

Skills

Communication

Interpersonal

Customer Service

English Fluency

Dependability

Integrity

Flexibility

Shift Availability

Education

High school diploma or GED

Tools

Surface

Job description

Job Title: Guest Services Greeter

Department: Guest Services

Reports to: Guest Services Manager

FLSA Status: Hourly, Non-Exempt

Compensation: $20.00/Hour

General Summary of Position

The Guest Services Greeter shall greet and guide CCC and Bellco Theatre guests to the requested locations. Greeter shall maintain an excellent public image for the Center as well as Bellco Theatre, and shall interact with employees, patrons, and vendors regarding amenities, art, policies, procedures and overall operating guidelines of Legends Global/CCC.

Primary Duties and Responsibilities

• Meet and greet guests; offer assistance in answering questions, provide directions to locations within our facility as well as to various amenities and services
• Coverage of reception desk for in-person guest and callers.
• On inquiry, inform guest of amenities and walking distance locations
• Offer solutions to any guest complaints and problems; follow up to ensure customer satisfaction
• Refer unusual or difficult questions and problems to Guest Services Manager or Lead to ensure proper resolution.

Qualifications

To be successful in this position, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions.

Education and Experience

• High school diploma or GED, some college coursework, preferred

Skills and Abilities

• Demonstrate excellent communication and inter-personal skills among all levels of staff and clientele. Provide customer service in a professional considerate manner.
• Work effectively with diverse groups of people among all levels within an organization.
• Excellent record of dependability, reliability, and integrity.
• Ability to speak, understand, and read standard English and follow directions
• Self-motivated, and flexible to change
• Available to work a varied schedule including daytime, mornings, evenings, weekends and holidays

Computer Skills

• Must be knowledgeable regarding general office equipment including phone, copier and Surface

Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions.

Position requires standing, mobility and standing up to 3/4 of scheduled work time. This position is not subject to adverse weather conditions. Requires radio usage of a two-way hand-held radio.

Note

Colorado Convention Center/Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor

The essential responsibilities of each position are described under the headings in the job description and may be subject to change at any time due to reasonable accommodation, or other reasons. The job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Employment is contingent upon new employees providing documents verifying U.S. citizenship or, for aliens, documents verifying legal permission to work in the United States.