Guest Services - Georgia Tech University

BEST Crowd Management; Atlanta (GA); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Career growth

Training programs

Flexible scheduling

Diversity & inclusion

Job summary

BEST Crowd Management is seeking Georgia Tech - Guest Services staff at Bobby Dodd Stadium in Atlanta, GA. You will deliver exceptional service to event attendees and help create memorable experiences.

Applicants should be at least 18, have a high school diploma or equivalent, and possess strong communication and reliability. The role is part-time, on-site, with a $15 per hour pay rate, and requires flexibility for evenings, weekends, and holidays.

Qualifications

• Be at least 18 years old and possess a high school diploma or equivalent.
• Some college education is preferred.
• Experience in customer service, hospitality, or events is advantageous.
• Excellent communication and interpersonal skills.
• Ability to stay calm and professional under pressure.
• Flexibility to work evenings, weekends, and holidays.
• Physical stamina to stand and move for extended periods.
• Reliable, punctual with a strong work ethic.

Responsibilities

• Provide outstanding customer service by welcoming attendees and assisting their needs.
• Assist with event set-up, including signage placement and organization.
• Monitor areas for cleanliness and compliance with venue policies.
• Answer questions and provide information about the event, facilities, and amenities.
• Guide guests to seating, restrooms, concessions, and exits.
• Address guest inquiries or issues promptly and professionally.
• Collaborate with event staff and vendors to ensure smooth operations.
• Assist with crowd management to ensure safety and enjoyment.
• Adhere to company policies and maintain professionalism.

Skills

Customer service

Communication

Reliability

Problem-solving

Flexibility

Education

High school diploma or equivalent

Some college education

Job description

Job Title: Georgia Tech - Guest Services
Company: BEST Crowd Management
Location: Bobby Dodd Stadium - Atlanta, GA
Pay: $15 / hr
Job Type: Part-time

Summary

Join the dynamic and customer-focused team at BEST Crowd Management as a Guest Services Staff member. As a part of our Guest Services team, you will play a crucial role in providing exceptional service and creating memorable experiences for event attendees. We are seeking enthusiastic, reliable individuals who are passionate about delivering outstanding customer service.

Responsibilities

• Provide outstanding customer service by warmly welcoming and assisting event attendees with their needs.
• Assist with event set-up, including arranging equipment, placing signage, and other tasks as assigned.
• Monitor event areas to ensure cleanliness, organization, and compliance with venue policies.
• Answer questions and provide information about the event, facilities, and amenities to guests.
• Guide and direct guests to appropriate locations, such as seating areas, restrooms, concession stands, and exits.
• Address guest inquiries, complaints, or issues promptly and professionally.
• Collaborate with event staff, vendors, and team members to ensure smooth event operations.
• Assist with crowd management, when necessary, to ensure a safe and enjoyable experience for all attendees.
• Adhere to company policies, procedures, and guidelines to maintain a high standard of professionalism and service excellence.

Requirements

• Be at least 18 years old (age requirements may vary depending on local regulations).
• Hold a high school diploma or equivalent (some college education is preferred).
• Previous experience in customer service, hospitality, or event-related roles is advantageous.
• Excellent communication and interpersonal skills to interact effectively with diverse individuals.
• Strong problem-solving abilities and the capacity to remain calm and professional in high-pressure situations.
• Flexibility to work evenings, weekends, and holidays based on event schedules.
• Physical stamina to stand, walk, and engage in physical activities for extended periods.
• Demonstrated reliability, punctuality, and a strong work ethic.

Benefits

• Enjoy competitive pay based on your experience and qualifications.
• Take advantage of opportunities for career growth and advancement within the company.
• Enhance your skills and knowledge through training and development programs.
• Benefit from flexible scheduling options to accommodate your personal needs.
• Be part of a positive and supportive work environment that values diversity and inclusion.

It is the policy of BEST, A GardaWorld Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST, A GardaWorld Company complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST, A GardaWorld Company not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

License #PSC002432