GUEST SERVICES GATE GREETER

Bridger Bowl, Inc.; Bozeman, Northern (MT, KY); Hybrid; USD 19,000 - 25,000; Part time

Benefits offered by this job

Free Employee Season Ski Pass

MSAA free day tickets

Crosscut Mountain Sports Center passes

Aflac Accidental Insurance

Sick leave

Local Bozeman Ski Shop discounts

Bridger Bowl discounts

Employee Ski Day

Job summary

Bridger Bowl, Inc. in Bozeman, MT seeks seasonal Guest Services Associate to greet guests at chairlift bases, verify lift access, and deliver outstanding experiences.

You will handle Pass violations with Supervisors, operate the POS system, and share knowledge about Bridger Bowl products. Applicants should enjoy winter sport and provide friendly, reliable service.

Qualifications

• Experience in customer service and/or retail sales.
• Excellent communication and active listening skills.
• Knowledge of Point-of-Sale systems and basic computer usage.

Responsibilities

• Greet guests at chairlift bases and verify valid lift access.
• Maintain a high level of customer service to enhance guest experience.
• Communicate clearly with guests, supervisors, and coworkers.
• Provide knowledgeable information about Bridger Bowl products, services, and experiences.
• Assist in resolving guest concerns or escalate to Supervisors.
• Learn and improve proficiency with the point-of-sale system.
• Coordinate with Guest Services Supervisors on pass violations and access issues.
• Use radio and phone for on-site communication and problem-solving.
• Perform additional duties as assigned by management.

Skills

Customer service

Communication

Active listening

Teamwork

Tools

POS systems

Computer basics

Job description

Greet guests at the chairlift bases verifying they have valid lift access and ensuring excellent guest experiences.

PRIMARY DUTIES:

• Maintain a high level of customer service to enhance the overall guest experience.
• Communicate clearly and effectively with guests, supervisors, and coworkers.
• Provide knowledgeable support regarding Bridger Bowl products, services, and experiences.
• Assist in resolving guest concerns or escape to Supervisors or Managers as needed.
• Continuously learn and improve proficiency with the point-of-sale system.
• Greeting guests at the gate access points and proactively engage to guide their experience.
• Communicate directly with the Guest Services Supervisors to get support handling pass violations and access issues.
• Communicate clearly using radio and phone network for at-work communication and problem-solving.
• Perform additional duties as assigned by the Guest Services Manager or Supervisors.

EMPLOYEE EXPECTATIONS:

• Demonstrate good judgment and maintain a positive, professional, and enthusiastic attitude throughout the season.
• Be reliable, punctual, and dependable; adhere to a consistent schedule, including holidays.
• Display a genuine desire to share knowledge of the sport and inspire others to enjoy it.
• Exercise discretion and maintain confidentiality of all protected information.
• Follow operational procedures with attention to detail and accuracy.
• Be flexible and adaptable to ever-changing situations and workload.
• Maintain a clean and orderly work environment.
• Comply with and enforce Bridger Bowl policies and procedures.
• Contribute to Bridger Bowl's overall sustainability goals.

SUPERVISION:

• Supervision Given: This position has no supervisory responsibilities.
• Supervision Received: From the Guest Services Manager and Supervisors. Receives assignments as directed, with clear expectations, available guidance, and periodic performance reviews as needed or during check-ins.

EMPLOYEE BENEFITS - SEASONAL

• Free Employee Season Ski Pass
• Montana Ski Area Association (MSAA) – free day tickets
• Day passes to Crosscut Mountain Sports Center
• Aflac Accidental Insurance coverage
• Sick leave based on hours worked
• Local Bozeman Ski Shop discounts
• Bridger Bowl discounts on food, lessons, rentals, and retail purchases.
• Employee Ski Day

QUALIFICATIONS, REQUIREMENTS, AND ADDITIONAL INFO:

PREFERRED QUALIFICATIONS:

• Experience in customer service and/or retail sales.
• Possesses excellent communication and active listening skills.
• Knowledge of Point-of-Sale systems and basic computer application usage.

WORK ENVIRONMENT:

• Outdoor: Regularly working in quickly changing winter weather conditions requiring the use of protective apparel/equipment to prevent exposure to the elements. May be required to walk on slippery and uneven surfaces.
• Work physically near others throughout the shift.

PHYSICAL AND MENTAL DEMANDS:

• Ability to reach, crouch, kneel, stand, bend or be on your feet for extended periods of time.
• May require moving items that weigh up to 25 lbs.
• Requires the ability to learn new tasks, remember processes, maintain focus, communicate effectively with coworkers and visitors, handle stressful situations and upset customers, and completing tasks independently and efficiently.

SPECIAL REQUIREMENTS AND ADDITIONAL INFORMATION:

• Everyone is welcome to apply for this position, but applicants must be legally authorized to work in the United States and Bridger Bowl does not currently provide visa sponsorships.
• Successful candidates must have the ability to understand and communicate in English with adequate proficiency to follow directions from supervisor, read and understand safety guidelines and directions to prevent accidents or injuries from occurring, and effectively communicate with visitors and staff.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodation(s). The requirements listed above are representative of the knowledge, skill, and/or ability required.
• This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job, nor does it restrict the tasks that may be assigned. This is not an employment contract and there is no guarantee of work hours. Work hours are dependent on snowfall and workload.

EEO STATEMENT:

• Bridger Bowl Ski Area is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification outlined by federal, state, or local laws.