Guest Services Front Desk Specialist

Sokaogon Gaming Enterprise; Town of Crandon (WI); On-site; USD 17,000 - 24,000; Full time

Job summary

Sokaogon Gaming Enterprise in Crandon, WI is seeking a Front Desk Associate to greet guests, manage reservations, and check guests in and out of the property. You will oversee room assignments and collect payments, delivering courteous service.

The role requires strong math, excellent communication, and the ability to multi-task while upholding hospitality standards. Uniforms are provided and safety checks apply.

Qualifications

• Must interact well with the public and co-workers.
• Strong math and counting skills.
• Computer literacy and ability to learn new systems.
• Follow precise procedures with accuracy.
• Excellent communication and ability to multi-task.
• Demonstrate hospitality, professionalism and attention to detail.
• Must be able to stand for long periods.

Responsibilities

• Performs registration and room assignment for guests.
• Checks out guests and processes room payments.
• Files guest folios with registration forms at checkout.
• Receives and directs phone calls and messages.
• Completes reservations and provides confirmation numbers.
• Administers wake up calls.
• Communicates with housekeeping on checkouts.
• Prints backup reports during emergencies.
• Performs cashier close-out and maintains records.
• Assists guests in the gift shop as needed.
• Other duties as assigned.

Skills

Customer service

Multitasking

Communication

Attention to detail

Hospitality

Math skills

Discretion

Job description

Sokaogon Gaming Enterprise in Crandon, WI is seeking a Front Desk Associate to greet guests, manage reservations, and check guests in and out of the property. You will oversee room assignments and collect payments, delivering courteous service.

The role requires strong math, excellent communication, and the ability to multi-task while upholding hospitality standards. Uniforms are provided and safety checks apply.