Guest Services Front Desk Associate

North Point Hospitality Group; Savannah (GA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Free Parking / On Bus Route

Early Access to Earned Wages

Medical, Dental and Vision Insurance

Travel Discounts

401K Match

PTO After 90 Days

Competitive Pay

Job summary

North Point Hospitality Group is seeking friendly, guest-focused front desk team members for Homewood Suites Savannah Historic District/Riverfront. You will warmly greet guests, manage check-in/check-out, handle billing, and help deliver an outstanding guest experience using our front desk systems.

Requirements include a High School Diploma and about 2 years of hotel front desk experience. A positive attitude, reliability, and strong communication are essential; benefits include medical, dental,

Qualifications

• Assist guests with check-in/check-out and billing with accuracy.
• Deliver exceptional guest experiences using technology and front desk systems.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Maintain security and confidentiality of guest information and transactions.
• Follow all front desk policies, procedures and in-service requirements.

Responsibilities

• Greet guests warmly and manage check-in/check-out.
• Handle billing and room charges accurately.
• Answer phones and support guest reception activities.
• Collaborate with housekeeping and other departments for guest satisfaction.

Skills

Customer service

Communication

Professionalism

Teamwork

Education

High School Diploma

Job description

North Point Hospitality Group is seeking friendly, guest-focused front desk team members for Homewood Suites Savannah Historic District/Riverfront. You will warmly greet guests, manage check-in/check-out, handle billing, and help deliver an outstanding guest experience using our front desk systems.

Requirements include a High School Diploma and about 2 years of hotel front desk experience. A positive attitude, reliability, and strong communication are essential; benefits include medical, dental,