Guest Services - Front Desk Agent - Holiday Inn Express, MIddletown, RI

Lafrance Hospitality; Newport, Rudd (RI, IA); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a Front Desk Agent to join their vibrant team. This role is pivotal in creating a welcoming atmosphere for guests, ensuring smooth check-in and check-out processes, and addressing inquiries with professionalism. With flexible shift options and the unique DailyPay feature, employees can enjoy financial flexibility. The company offers a supportive environment that values teamwork, with numerous benefits including 401K matching and extensive growth opportunities. If you're enthusiastic about customer service and looking for a rewarding position, this is the perfect opportunity for you!

Benefits

401K Matching

Brand Hotel Room Discounts

Company Wide Hotel Room Discount Program

Referral Bonus Incentive

Retention Bonus Incentive

Annual Review Program

Extensive Room for Growth

Paid Training

Qualifications

• Experience in customer service is essential for this role.
• Strong communication skills are necessary for guest interactions.

Responsibilities

• Welcome guests and assist with check-in and check-out processes.
• Handle guest complaints professionally and efficiently.
• Collaborate with other departments to meet guest needs.

Skills

Customer service experience

Strong communication skills

Attention to detail

Job description

Join our fantastic team at the Holiday Inn Express, Middletown, RI as a Front Desk Agent!

We are looking for an enthusiastic and customer-oriented individual to provide outstanding service to our guests. This position is essential in ensuring a positive first impression for our guests. You will be responsible for checking guests in and out, managing reservations, and addressing any guest inquiries or concerns with a warm and professional demeanor.

We need a team member with the flexibility to work 7-3PM and 3PM -11PM shifts.

Take advantage of our remarkable DailyPay feature, which allows you to receive your earnings on any day that you prefer. Furthermore, if you successfully refer someone to join our remarkable team, you have the opportunity to earn up to an astounding $500.

Pay: $17 - $18 Per Hour

Shift: Part- Time

Schedule: 3- 4 days a week mix shifts

Responsibilities:

• Welcome guests and assist with check-in and check-out processes
• Ensure all guest information is accurately recorded in the system
• Answer phone calls and respond to inquiries in a courteous manner
• Handle guest complaints professionally and efficiently
• Maintain knowledge of hotel amenities, services, and local attractions
• Assist with the management of reservations and room assignments
• Collaborate with other departments to meet guest needs
  
  

Join the Holiday Inn Express team and enjoy a rewarding work environment that values teamwork and dedication!

Keywords: HOTEL, guest services, front desk, front desk agent, hotel agent

Requirements

• Customer service experience
• Ability to work flexible hours, including nights and weekends
• Strong communication skills
• Attention to detail
  
  
  

Benefits

• 401K Matching
• Brand Hotel Room Discounts
• Company Wide Hotel Room Discount Program
• Referral Bonus Incentive
• Retention Bonus Incentive
• Annual Review Program
• Extensive Room for Growth
• Paid Training