Guest Services/Front Desk Agent

KMG Hotels; Platte Gardens (MO); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Paid time off

Flexible work hours

Travel benefits at sister hotels

Job summary

A premier lodging company is seeking a Front Desk Agent to join their team at the Tru by Hilton Kansas City Airport Hotel. This full-time position requires enthusiasm for guest satisfaction and the ability to work flexible hours, including weekends. The role involves ensuring guests have the best stay possible and operating within a 24/7 hotel environment. Benefits include paid time off and travel discounts. Interested candidates can apply in-person or through an online application link.

Qualifications

• Right attitude and demeanor are essential for customer satisfaction.
• Weekend availability is required as the hotel operates 24/7.

Responsibilities

• Ensure guests have the best stay possible.
• Work full-time with 8-hour shifts between 7a-11p.
• Answer phones and respond to guest requests during shifts.

Skills

Customer service

Job description

Front Desk Agent

The New Tru by Hilton Kansas City Airport Hotel is looking for new team members to join our star team at the Front Desk! The people we want are people who want to ensure that our guests have the best stay and are willing to do what it takes to ensure customer satisfaction.

Position Overview

• While a hotel experience would be great, it isn't necessary but the right attitude and demeanor are.
• This position is full-time (40 hours a week) and would have 8-hour shifts between the hours of 7a-11p.
• Hotels are a true 24 hours a day.
• 7-day-a-week business and weekend availability is a must.
• Our company offers benefits such as paid time off and flexible work hours.
• As a Hilton hotel, you are also eligible for our great travel benefit of greatly reduced rates at our sister hotels based on availability.
• You can come to the hotel in person during Monday through Friday business hours of 10am-2pm for an in-person interview or you can apply via the attached link and we'll reach out to schedule an interview.

About KMG Hotels

KMG HOTELS was founded in 2000 and owned by Jay Koshiya and Sanjay Koshiya. Jay Koshiya is the current Chief Executive Officer, & President. Mr. Sanjay Koshiya is the current Vice President & Chief Operating Officer of the company. Today, KMG owns and operates twenty-one hotels, representing various franchises like Marriott, Hilton, InterContinental Hotels Group & Choice Hotels International. KMG has opened six Marriott Premium select service hotels in the last eighteen months and has a number of exciting development projects in the pipeline. KMG Hotels is a company committed to growth by exceeding the expectations of our associates, guests, and partners. We strive to create an environment where all associates are valued and respected, and where doing it the “right way” takes precedence over doing it the “easy way.” We aspire to be the industry leader in proactively setting standards of excellence in acquisitions, development, ownership, and management. Our growth is built on honest business practices, a strong commitment to our associates, progressive sales practices, and a dedication to providing well-maintained hotels. Hard work, commitment, and the spiritual strength of the KMG family have been the building blocks of the KMG Hotels brand. As a premier lodging company that now employs over 800 plus associates, KMG Hotels provides increasing financial strength and stability to our stakeholders—namely our guests, associates, and owners.