Front Desk Agent - AM

KMG Hotels; Olathe (KS); On-site; USD 16,531 - 22,041; Full time

Job summary

KMG Hotels is seeking a full-time Front Desk Agent for the Courtyard by Marriott Olathe in Olathe, Kansas. The AM shift (7am-3pm) will welcome guests, manage check-ins/outs, and support reservations with a friendly, efficient approach.

The role emphasizes room assignments, upselling opportunities, and coordination with housekeeping to keep status updates accurate. Prior hotel experience is helpful, and physical tasks are part of the job.

Qualifications

• High school diploma or equivalent required.
• Hotel experience preferred.
• Able to lift up to 20 pounds and stand for extended periods.

Responsibilities

• Register guests and assign rooms.
• Assist in preregistration and blocking of rooms.
• Handle credit, check-cashing, and cash handling policies.
• Coordinate room status updates with housekeeping.

Skills

Guest service

Sales oriented

Cash handling

Telephone etiquette

Education

High school diploma or equivalent

Job description

The Courtyard by Marriott Olathe is looking to hire a full-time AM (7am-3pm) Front Desk Agent.

The moment a guest steps into our hotel, they walk into a genuinely memorable experience. As the Front Desk Staff at the Courtyard by Marriott Olathe, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction‑free experience, you’ll also create the warm atmosphere that makes our guests feel at home at our hotel.

Duties And Responsibilities

• Register guests and assigns rooms. Accommodates special requests whenever possible.
• Assists in preregistration and blocking of rooms for reservations.
• Thoroughly understands and adheres to proper credit, check- cashing, and cash handling policies and procedures.
• Understands room status and room status tracking.
• Knows room locations, types of rooms available, and room rates.
• Must be sales minded. Presents options and alternatives to guests and offers assistance in making choices.
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Knows the location and types of available rooms as well as the activities and services of the property.
• Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check‑ins, special requests, and day use rooms.
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Knows how to use front office equipment.
• Process guest check‑outs.
• Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
• Uses proper telephone etiquette.
• Uses proper mail, package, and message handling procedures.
• Attends department meetings.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Knows all safety and emergency procedures and is aware of accident prevention policies.
• Maintains the cleanliness and neatness of the front desk area.
• Understand that business demands sometimes make it necessary to move employees from their accustomed shifts to other shifts.

Prerequisites

• Education: High school graduate or equivalent.
• Experience: Previous hotel‑related experience desired.
• Physical: Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, and visual acuity, and may on occasion have to lift and carry up to 20 pounds.

About KMG Hotels

KMG HOTELS was founded in 2000 and owned by Jay Koshiya and Sanjay Koshiya. Jay Koshiya is the current Chief Executive Officer, & President. Mr. Sanjay Koshiya is current Vice President & Chief Operating Officer of the company. Today, KMG owns and operates twenty one hotels, representing various franchises like Marriott, Hilton, Inter Continental Hotels Group & Choice Hotels International. KMG has opened six Marriott Premium select service hotels in the last eighteen months and has a number of exciting development projects in the pipeline. KMG Hotels is a company committed to growth by exceeding the expectations of our associates, guests and partners. We strive to create an environment where all associates are valued and respected, and where doing it the “right way” takes precedence over doing it the “easy way.” We aspire to be the industry leader in proactively setting standards of excellence in acquisitions, development, ownership and management. Our growth is built on honest business practices, a strong commitment to our associates, progressive sales practices and a dedication to providing well‑maintained hotels. Hard work, commitment and the spiritual strength of the KMG family have been the building blocks of the KMG Hotels brand. As a premier lodging company that now employs over 800 plus associates, KMG Hotels provides increasing financial strength and stability to our stakeholders—namely our guests, associates and owners.