Night Auditor

KMG Hotels; Chesterfield (MO); On-site; USD 20,664 - 30,307; Full time

Job summary

KMG Hotels in Chesterfield, Missouri is seeking a Night Auditor to greet guests, check in and out efficiently, and ensure a smooth overnight operation. You will handle front desk duties, process reservations, manage cash handling, and maintain safety and security procedures while delivering warm, professional service.

The role requires strong communication, basic math, and the ability to work nights, weekends, and holidays, contributing to guest satisfaction and smooth hotel operations.

Qualifications

• High School diploma or equivalent.
• Additional language skills preferred but not required.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests.
• Basic math skills are used when handling cash.
• Ability to work a flexible schedule including nights, weekends, and holidays.

Responsibilities

• Register guests and assigns rooms.
• Accommodates special requests whenever possible.
• Thoroughly understand and adhere to proper credit and cash handling policies and procedures.
• Knows room locations, types of rooms available, room status, and room rates.
• Possesses a working knowledge of the reservations department.
• Takes same-day reservations and future reservations when necessary.
• Knows cancellation procedures.
• Knows how to use front office equipment.
• Uses proper telephone etiquette.
• Knows all safety and emergency procedures.
• Maintains the cleanliness and neatness of the front desk area.
• Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

Skills

Communication skills

Reading & writing

Cash handling

Problem solving

Flexible schedule

Guest service

Education

High School diploma or equivalent

Job description

Night Auditor

Chesterfield, Missouri

Job Details

• The Front Desk is often the first point of contact and the first impression for guests.
• Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
• To deliver a great guest experience – a Front Desk Agent will check-in and out guests efficiently and make sure they have all they need for a great stay.
• Shift Hours: 11 pm-7 am.

Responsibilities

• Register guests and assigns rooms.
• Accommodates special requests whenever possible.
• Thoroughly understand and adhere to proper credit and cash handling policies and procedures.
• Knows room locations, types of rooms available, room status, and room rates.
• Possesses a working knowledge of the reservations department.
• Takes same-day reservations and future reservations when necessary.
• Knows cancellation procedures.
• Knows how to use front office equipment.
• Uses proper telephone etiquette.
• Knows all safety and emergency procedures, Is aware of accident prevention policies.
• Maintains the cleanliness and neatness of the front desk area.
• Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

Qualifications

• High School diploma or equivalent.
• Additional language skills are preferred but not required.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends, and/or holidays.

About KMG Hotels

KMG HOTELS was founded in 2000 and owned by Jay Koshiya and Sanjay Koshiya. Jay Koshiya is the current Chief Executive Officer, & President. Mr. Sanjay Koshiya is current Vice President & Chief Operating Officer of the company. Today, KMG owns and operates twenty one hotels, representing various franchises like Marriott, Hilton, Inter Continental Hotels Group & Choice Hotels International. KMG has opened six Marriott Premium select service hotels in the last eighteen months and has a number of exciting development projects in the pipeline. KMG Hotels is a company committed to growth by exceeding the expectations of our associates, guests and partners. We strive to create an environment where all associates are valued and respected, and where doing it the “right way” takes precedence over doing it the “easy way.” We aspire to be the industry leader in proactively setting standards of excellence in acquisitions, development, ownership and management. Our growth is built on honest business practices, a strong commitment to our associates, progressive sales practices and a dedication to providing well maintained hotels. Hard work, commitment and the spiritual strength of the KMG family have been the building blocks of the KMG Hotels brand. As a premier lodging company that now employs over 800 plus associates, KMG Hotels provides increasing financial strength and stability to our stakeholders—namely our guests, associates and owners.